Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member is rude and unhelpful with customer requests
Business reply on Google
Hello Juan. We are sorry to hear that you had a negative experience while renting with us. We value your feedback and are always working to maintain and improve our facilities. We have received your concern, and are working to rectify the situation as quickly as possible. If you have any additional concerns, please reach us at [email protected]. We appreciate the opportunity to fix the situation and continue to serve you. Sincerely, iStorage
unsolicited text message sent after initial inquiry
Business reply on Google
We're sorry to hear about your negative experience, and we appreciate your feedback, Suzanne. We are always trying to improve our customer service experience and the text you received was a single question about your experience with the agent you spoke with. Don't hesitate to reach out to us at [email protected] if you have additional details regarding your experience that you would like us to know. Sincerely, iStorage
Company refused to refund unauthorized insurance charges despite proof of existing…
Staff member used deceptive sales tactics and provided inconsistent information.
Business reply on Google
Hi Joe, Please contact the facility and they'll help you with your issue. Thank you.
Monthly rental rates increased significantly shortly after the initial contract.
Business reply on Google
Hi Ken, My name is Julie. Thank you for writing your review.--- Our agreements are month to month for the convenience of our customers. This way the customer is never locked into a unit they may no longer need. We do occasionally need to raise rates to cover costs and stay competitive, but we try to avoid passing them on to our tenants. Should you need storage again, please reach out to us. You can reach me directly at 609-257-4880.