Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Facility is poorly maintained with broken gates and unsanitary conditions.
Unexpected rent increases and forced lock replacement fees.
facility has pest infestations, mold, water leaks, and unauthorized occupants
Facility has rodent infestation and mandatory hidden fees
unauthorized billing charges and poor facility hygiene conditions
Customer items were stolen from a storage unit due to negligence.
Facility has rodent infestation and charges for full month after move-out.
Storage unit lock was replaced and property was stolen.
facility has rodent infestation and frequent rent increases
The storage unit was infested with rats.
Business reply on Google
Hello Emily, thank you again for taking the time to reach out to us and share your concern, which we will forward to the team.
Staff member aggressively confronted customer over unauthorized trash disposal
The storage facility gate has constant technical access issues.
insecure storage unit and bait and switch on unit availability
Rodent infestation damaged stored personal belongings at the facility.
Customer charged extra after vacating unit before lease expiration
Rodent infestation caused damage to stored belongings and property.
facility has pest infestation and mandatory lock fees
Storage unit was infested with rats and covered in dirt.
storage unit infested with rats causing damage to personal property
Rude staff and poorly maintained storage units with security concerns.