Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
poor signage and misleading unit location information caused significant delays
Facility has rat infestation and failed to secure unit with lock
incorrect location rental and failure to provide a full refund
Theft of stored items, pest infestation, and mold damage.
Staff were dismissive and attempted to overcharge for a reservation.
Business reply on Google
Thank you for taking the time to comment, Jeffrey. We will share this feedback and work to improve.
Rodent infestation destroyed stored items and insurance claim process is difficult
Storage unit dimensions are smaller than the advertised size.
Staff member was impolite and unhelpful during a phone inquiry.
Property manager failed to provide promised lock cutting service.
office closure prevented move-in and completion of rental paperwork
Business reply on Google
Hi, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.
facility has theft issues and lacks on-site staff and phone support
Leaking unit damaged furniture and frequent rate increases occurred.
Business reply on Google
Hi Ben, we're disappointed to hear of the negative experience you had at our location. We train for positive customer service and will work to address this with the team.
advertised pricing does not match final contract costs
customer charged twice for a unit that was never provided
Business reply on Google
Hi Pauline, thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
The front desk staff member was rude and disrespectful to customers.
facility lacks pest control and staff service quality has declined
Manager refused to honor the quoted online rental price
Customer forced to purchase unnecessary lock and experienced poor facility accessibility.
Frequent rent increases, no move-out refunds, and pest infestation issues.
The business increased the monthly rent without prior notice.