Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Facility locked customers inside after closing hours
facility has rodent infestation and staff are unresponsive to access issues
charged for full month after vacating and staff harassment at closing
Manager harassed customer and blocked access without explaining alleged violations.
Elevator malfunction and lack of staff assistance at the facility.
Company charged for cancelled reservation and threatened collections after dispute.
Storage unit dimensions were smaller than advertised due to HVAC duct.
Storage unit was robbed and management provided no assistance
unstaffed location and lack of customer service availability
Manager made customer wait two hours without assistance or apology.
Facility has poor cleanliness, changing hours, and frequent unit break-ins.
Business reply on Google
Hello Jon, thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
customer did not receive a refund after cancelling storage unit
The storage facility has unsanitary conditions in the stairwells.
Multiple storage units were broken into and valuables were stolen.
Facility construction and pest issues restrict customer access and unit usage.
Storage unit was burglarized due to inadequate security measures
Storage unit was robbed due to lack of security and notification.
Ceiling leak destroyed stored property and management refused to address damage.
The facility provides inaccurate information regarding access hours.
Limited access hours, rent increases, poor maintenance, and insufficient equipment.