Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Facility flooding, unit theft, and failure to notify customer of break-in.
Customer storage unit was broken into and property was stolen
Significant and recurring monthly rent increases for storage unit
Poor staff communication, disorganized management, and lack of customer assistance.
frequent price increases and restricted access hours for storage units
Business reply on Google
Hi Matthew, thank you again for taking the time to reach out to us and share your concern, which we will forward to the team.
Staff member displayed disrespectful and unprofessional behavior toward the customer.
Business reply on Google
Hi, thank you again for taking the time to reach out to us and share your concern, which we will forward to the team.
Limited access hours prevent customers from visiting outside of work hours.
Manager misfiled paperwork and sent incorrect charges to collections.
Limited operating hours restrict customer access to stored items.
Elevator and entrance access systems are malfunctioning.
Storage unit contents were auctioned without proper notice
The elevator at the storage facility is frequently broken.
inaccurate unit dimensions and unexpected monthly rent increases
Inadequate and unprofessional security measures for storage units.
customer charged excessive late fees due to rushed lease signing