Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The business increases rental rates without providing prior customer notification.
Unprofessional staff and blocked facility entrance
Business reply on Google
Thanks for contacting us, Jay. On occasion, we get tied up helping other Public Storage customers, and we appreciate your understanding. Please feel free to call ahead to make sure someone is at the front desk, as hours may be subject to change. You can also visit publicstorage.com and click the ‘Ask Us’ button in the lower right corner to connect with a Virtual Property Manager.
Inconsistent billing due dates and incorrect late fee charges
Storage unit is infested with rats and management is unhelpful.
Storage unit was broken into and items were stolen.
Limited access hours prevent customers from visiting their stored items.
Business reply on Google
It is discouraging to learn of your experience with us. Your feedback helps us improve.
Manager failed to arrive and storage unit door is malfunctioning.
Broken air conditioning and strong chemical odors caused health issues.
storage unit infested with rodents causing damage to stored property
Online reservation system failed to provide access to the storage unit.
Personal remains were sold at a storage unit auction.
Storage unit lock was cut and contents were broken into
business lacks support for non-profit organizations
repeated unauthorized cutting of storage unit locks and potential theft
customer charged for replacement lock after unit access was restricted
Staff members appeared unhelpful and unwilling to assist the customer.
Storage unit was broken into and property was stolen.