Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
facility lacks security, has theft issues, and is poorly maintained
Facility gate hours do not match stated operating hours
Business reply on Google
Karma, thank you for bringing this to our attention. Please email [email protected] or call 866-687-5396 with the details mentioned here and your account number so we can look into this.
Facility gates were closed during posted business hours
Business reply on Google
Ashley, thank you for taking the time to leave us feedback about your experience with us.
Stored items were destroyed by a rodent infestation.
Staff absence prevents payment and results in late fees.
Business reply on Google
Falling short of meeting your expectations is not to the standards we strive to achieve. Thank you for providing this information so we can improve upon our services.
Stored items were destroyed by rats at the facility
facility has rodent infestation and unreliable operating hours
Business reply on Google
Hi, thank you for taking the time to comment. We will share this feedback and work to improve.
Facility gates remained closed and management failed to respond to inquiries.
Business reply on Google
We’d love to help! Please visit publicstorage.com and click ‘Ask Us’ button on the lower right corner to connect with a Virtual Property Manager.
The office manager displayed rude behavior and a poor attitude.
Unannounced storage rate increases and lack of customer service response.
drastic price increases and poorly informed staff
Business reply on Google
Hi, it is discouraging to learn of your experience with us. Your feedback helps us improve.
Staff member failed to acknowledge customers at the facility.
Company sold stored belongings after credit card expiration without notification.
The business increased rental prices without providing a clear explanation.
High monthly fees and risk of losing stored items after missed payments
Reserved locker was given away and staff were unavailable during hours.
Storage unit destroyed by manager and staff refused to assist
Facility is infested with pests causing damage to stored personal belongings.
Unexpected rate increases, billing errors, and unhelpful staff during move out.
Restricted facility access hours prevent customer from retrieving personal belongings.