Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Pest infestation and damaged property in storage unit
Storage unit is infested with rats causing damage to personal property.
Facility closed early without prior notice to customers
Business reply on Google
Hi, thank you for taking the time to comment. We will share this feedback and work to improve.
Facility infested with mice and debris with unprofessional staff
Rude staff and broken elevator prevented unit access.
Business reply on Google
Hi, it is discouraging to learn of your experience with us. Your feedback helps us improve.
Frequent price increases and perceived lack of staff knowledge
Business reply on Google
Hi Elvin, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.
Staff threatened customer and restricted movement at the storage facility.
customer denied refund for fees and reports poor facility conditions
Business reply on Google
Hi Victor, thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
unprofessional staff behavior
Business reply on Google
Hi Latonta, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there. Thankyou.
Water damage and mold destroyed items stored in a rental unit.
Storage units lack ventilation and pose a heat safety risk.
Motorcycles were stolen from the storage facility during the night.
The storage unit has structural gaps allowing visibility to the outside.
The business charges excessive prices and late fees.
Personal items were stolen from the storage unit.
customer was locked inside the facility after hours without staff assistance
Employees were rude and lacked basic customer service skills.
Customer and children were locked inside the facility by staff.
Staff was rude and inattentive while processing a payment.