Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Climate control system is non-functional in storage units
Employee behavior caused safety concerns and discomfort for customers
Business reply on Google
Please accept our apologies for this unacceptable experience. The behavior you describe is completely inappropriate and we understand why this made your girlfriend feel unsafe. This situation requires immediate attention from our management team. We would appreciate the opportunity to investigate this matter thoroughly. If you would like to provide additional details, one of our storage specialists can assist via email at [email protected].
Storage unit broken into and promised rent credit was not honored
Business reply on Google
We regret to learn about your experience at RightSpace Self Storage. Please feel free to contact us at (602) 497-2233 to discuss this further. Thank you for reaching out.
Storage unit broken into with theft and lack of facility security.
Business reply on Google
We apologize for any inconvenience. Your feedback is valuable to us. Please contact our team at (602) 497-2233 to address your concerns.
Poor security, lighting, signage, and unit availability issues at storage facility.
Business reply on Google
We apologize for the experience you had at RightSpace Self Storage. Your feedback is important to us. Please feel free to contact us at (602) 497-2233 to discuss your concerns further.
Poor security and cleanliness issues at the storage facility.
Business reply on Google
Your feedback is invaluable to us. We regret to learn about the issues you experienced. Please feel free to contact us at (602) 497-2233 to discuss this further.
staff consistently fail to answer phone calls or assist customers
Business reply on Google
Please excuse any inconvenience. We are here to assist. Thank you for your feedback.
staff unavailable and unit access restricted by company lock
The business has lost its personalized customer service.
Business reply on Google
Hello Mal “madaxxe”, thank you for your feedback. It is thanks to customers like you that we can strive to improve our service and customer experience. If you have any further issues with our service, please reach out to us directly to let us know. Sincerely, RightSpace Storage
customer unable to cancel rental or reach staff for a refund
Business reply on Google
Hi Russelljacob, Thanks for reaching out to us. We are so sorry about your negative experience. Any opportunity to help rectify your situation would be greatly appreciated. We encourage you to speak with someone on our team regarding your concerns, please call us at (602) 497-2233 or send us an email. Thanks very much. We look forward to the opportunity to make this up to you. RightSpace Storage
Staff member rudely accused customer of loitering shortly after arrival.
Storage unit lock cut and contents inaccessible without prior notification
Business reply on Google
Hi Kathy, we want to thank you for sharing your thoughts and feedback with us. We are also disappointed that we failed to meet the high standard we set for ourselves and our team. Please call us at (602) 497-2233 to discuss your experience further and we’ll do everything we can to earn you back. <div> Thanks very much for your time. We appreciate the opportunity to make this up to you. RightSpace Storage </div>
Unauthorized individuals are living in storage units and committing theft.
Office was unstaffed during scheduled visit causing a long wait
Staff was rude, unprofessional, and kept customer waiting for service.
The storage facility has narrow driveways making vehicle navigation difficult.
Management has increased storage rental rates twice for existing customers.
Staff locked customer inside the facility and provided poor access instructions.
Rent increases, reduced access hours, and property damage from paint overspray.
Limited operating hours restrict customer access to stored belongings.
Business reply on Google
Hi, We apologize for the inconvenience this caused you. While our office normally closes at 6pm, we have extended gate access hours so that everyone can still have access to their storage unit past office hours. We appreciate your review and will definitely take your recommendation into consideration. Thanks again. -RightSpace Storage