Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
customer cannot reach staff to cancel account and stop recurring charges
Security concerns regarding break-ins, unauthorized individuals, and staff misconduct.
online promotional pricing was not honored at the facility
poor communication and incorrect billing after moving out
Monthly rental fees increased significantly beyond the initial advertised price.
outdated payment system causes recurring fees and non-transparent price hikes
Staff member was rude and provided inconsistent information regarding unit auction.
Gate access app malfunctions and narrow access lanes block unit entry
Business reply on Google
Thank you for sharing your concerns. We will forward this to the team.
Manager terminated storage contract due to alleged policy violation regarding unit access
Repeated catalytic converter thefts occurred due to lack of facility security.
The office was closed during posted business hours.
Unexpected significant rent increases and lack of prorated move-out charges.
Business reply on Google
Hi Josh, thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Inconsistent billing information and failure to honor fee waiver agreements.
Storage unit contents were sold without proper notification to the customer.
Excessive and frequent rent increases with poor customer service accessibility.
Staff denied access to storage unit and forced a lock purchase.
Business is auctioning customer belongings due to missed storage payments.
incorrect late fees and lien charges applied to storage account
Incomplete refund of funds and security concerns regarding non-operational cameras.
Unexpected charges and late fees applied without prior notification