Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer trapped inside facility due to broken elevator and emergency exits.
Facility access doors are frequently broken and staff are unavailable.
Business reply on Google
We're concerned to hear about the issues you've experienced with our storage doors. Please contact us at (602) 497-3361 to discuss this further.
Unauthorized billing after move-out and safety concerns regarding onsite homeless…
Business reply on Google
We take your feedback seriously, Jeremy, and we apologize for the experience you've described. Being billed after vacating your unit, despite notifying the staff beforehand, is a frustrating situation, and we understand the inconvenience of waiting on a refund. Concerns about conditions on the property and a rate increase shortly after moving in are also matters we want to address properly. If you would like to share more details so one of our storage specialists can look into this, please reach out via email at [email protected].
Facility access door is frequently broken preventing customer access to unit.
Business reply on Google
It's unfortunate to hear about your experience. Please feel free to reach out to us at (602) 497-3361 to discuss this further. Thank you for sharing your feedback.
Unstaffed facility with security issues and unit break-ins reported.
Business reply on Google
Apologies for any inconvenience regarding the staffing inconsistencies and security concerns at your storage unit location. We understand your frustration with the lack of consistent personnel during business hours and the issues you experienced with unit security. If you would like to provide more information about these concerns, one of our storage specialists can assist via email at [email protected].
facility access door is broken preventing entry to storage units
Business reply on Google
Thank you Rick for your kind words, they go a long way to shaping what we do at StorAmerica - Phoenix 24th . We look forward to serving you in the future. If you need anything else, please let our team know. Your friends, The StorAmerica - Phoenix 24th Team
Unsafe environment with unauthorized individuals living in storage units.
Business reply on Google
It's regrettable to hear about your experience at RightSpace Self Storage. Please feel free to reach out to us at (602) 497-3361 to discuss your concerns further.
The company repeatedly increased storage rental rates over six years.
Business reply on Google
We are concerned to hear about your experience and appreciate your input. Your feedback is valuable to us.
Staff is consistently unavailable at the facility during business hours.
inaccessible storage unit and failure to process immediate refund
facility access is restricted due to inconsistent staff hours
unprofessional conduct and poor customer service from staff member
Staff provided poor service and restricted access to storage unit
Business reply on Google
Dear Patrick, We apologize any inconvenience you may have experienced. Our truck is offered to assist in your move-in. However, truck use may be limited based on availability and as well fulfilling the proper requirements for its rental. Additionally, when accessing your storage, our hours are in place to maximize the safety and security of our facility and tenants. We ask all of our tenants to set aside adequate time when observing our facility hours. We hope this clarifies any miscommunication. For additional questions or concerns, please contact our staff at StorAmerica Phoenix 24th. Thank you for storing at StorAmerica Phoenix 24th. Regards, Management.
promised rental truck is consistently unavailable or in disrepair
Business reply on Google
Update: Theresa, Please note that our moving truck may experience down time on occasion due to maintenance issues, and the truck is generally prioritized for new move-ins. Additionally, the tenant’s account must be current and in good standing to qualify for use of our truck. If you’d like to inquire further, please contact the office directly at 602-508-0250 or [email protected]. -Management Feb 18th2020 Theresa, thank you so much for your review. We take our customer feedback very seriously, and are always happy to see what we are doing right. Thank you, StorAmerica - Phoenix 24th
Automatic payments fail causing late fees and unit lockouts.
Business reply on Google
Dear Erin, We’re sorry to hear about your concerns at StorAmerica 24thin Phoenix, and we understand your frustrations with the autopay situation – this setup should make your experience more convenient, but it seems to be the exact opposite. It does appear that you’ve recently spoken with the District Manager about the troubles involving your payments, and we hope that the solution she has provided to be satisfactory. We will continue to monitor your case specifically, as this is not something that normally happens. Please feel free to contact the office at 602-508-0250 or [email protected] with any additional questions or concerns. Thank you for reaching out. Kind Regards, Management
The business failed to provide a promised refund and gave false contact information.
Business reply on Google
Rebecca, We’re sorry to hear about your frustrations. We do allow prorates under certain conditions: 1) The tenant provides us with at least 7-days notice prior to vacating between the 1st -10th of the month. This way, our staff provide you with the necessary steps to properly vacate your unit. 2) The unit is not paid for in full prior to vacating. This relates to step 1, as our staff can inform you of the per-day charges that will cover the days that your unit is occupied. This is important, as we do not offer partial month refunds as written in your lease agreement. Since your account was on autobill, your payment for the full month of December was processed. We apologize for any inconvenience. -Management
The storage unit rental rates have increased multiple times.
Business reply on Google
Hello Sat Kartar, We're sorry to hear about your frustration with the rental increases. Unfortunately, just like the general cost of living increases each year, so do operating costs for our business. Rental increases occur at all storage facilities to account for this. We make every effort to set our storage unit prices as competitively as possible in comparison to our local competitors. We're confident that after you do some shopping around, you will also find that we have some of the best rates in the city. However, we definitely would love to be able to assist you in this case further. We recommend that you leave your information and the best time to call you with our customer service representative at 949-381-1278 and we can have our Area Manager give you a call back to discuss your account with you. Thank you for your business, Management
The business increases storage rental fees annually.
Business reply on Google
Hello Colleen - I’m sorry to hear about your frustration with the rental increases. Unfortunately, just like the general cost of living increases each year, so do operating costs for our business. Rental increases occur at all storage facilities to account for this. However, we definitely would love to be able to assist you in this case further, I recommend that you leave your information and the best time to call you with our customer service representative at 949-381-1278 and we can have our Area Manager give you a call back to discuss your account with you.