Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The business increased the monthly storage rate without prior notice.
The storage unit size did not match the advertised dimensions.
Reservation system errors led to incorrect charges and unhelpful staff support.
Staff are unavailable and unhelpful when contacted.
Business reply on Google
Thank you for bringing this to our attention. Please email [email protected] or call 866-687-5396 with the details mentioned here and your account number so we can look into this.
company refused refund for unused storage unit despite misrepresenting service
Customer reports unauthorized recurring charges and poor staff communication regarding…
Property damage and theft occurred during facility-authorized unit access.
unexplained price discrepancy between units and unresponsive customer service
Staff unresponsive to billing issues and absent from the property.
reservation was cancelled and unit rented to another customer
Facility management delayed lock removal and charged for an extra month
Management failed to report break-ins and secure the storage unit.
Facility security issues, unsanitary conditions, and unauthorized billing charges.
Business reply on Google
Hi Christina, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.
Elevator out of service and unhelpful staff denied access and refund
Customer property was stolen from a secured storage unit.
Excessive rent increases, forced insurance, and failure to cover water damage.
Staff exhibited discriminatory behavior and facility elevators are non-functional.
The business owner is allegedly stealing items from stored units.
Facility has pest infestations, security issues, and broken elevator.
Poor facility maintenance, limited access hours, and inadequate equipment availability.