Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unexpected rate increase and loss of facility access
Storage unit was not cleaned prior to move-in
Business is charging for rent after the unit was vacated
monthly storage fees increased unexpectedly after initial sign up
Facility has poor maintenance, security issues, and unprofessional staff behavior.
The company implemented a fifty percent price increase on a storage unit.
Staff provided dishonest information regarding the storage unit rental.
Monthly storage rental fees increased significantly over one year.
Management imposed unreasonable restrictions on moving out multiple storage units.
unauthorized additional charges were deducted from the customer bank account
Business reply on Google
We appreciate your giving us the chance to improve by providing us with this feedback.
Business refused to refund the administrative fee for an unused unit.
Business reply on Google
Jeanine, thank you for taking time to comment. We regret to hear that your experience with us was not a more positive one.
consistent annual rent increases over eleven years
Business reply on Google
We regret your experience with us was not up to the standards we strive for and will share it with the team so they can improve.
Frequent and significant rental rate increases over a short period.
Storage unit was broken into and items were stolen.
Customer property stolen and management failed to provide assistance or communication
Inaccurate pricing and false advertising regarding storage unit amenities.
Company forces in-person closure during mandatory health isolation period.
Business refuses to negotiate payment terms for storage unit rental
Staff incorrectly claimed an outstanding balance before checking the account status.
staff refused to apply a promotional discount to a second unit