Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Unexplained recurring rate increases and unresponsive customer service.
Business reply on Google
Hi Maria, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit but will use this feedback to improve.
Gate access issues and significant rent increases occurred.
Unfair administrative fee charged for a unit that was not used.
Frequent rent increases and pest infestation in climate controlled storage unit.
Customer denied insurance compensation for stolen items from storage unit
facility requires mandatory lock purchase and restricts payment methods
Business reply on Google
Thank you for taking the time to share your feedback. We are disappointed to hear that you did not have a more positive experience with us here.
Theft occurred after facility gate was left broken and unsecured.
Storage unit was broken into and all possessions were stolen
Business reply on Google
Hi, falling short of meeting your expectations is not to the standards we strive to achieve. Thank you providing this information so we can improve upon our services.
The front desk staff member was rude and unhelpful.
Business reply on Google
Hello Tyler, thank you again for taking the time to reach out to us and share your concern, which we will forward to the team.
The business increased rent prices inconsistently for existing customers.
Business reply on Google
Hello Scott, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.
Building entrance doors were blocked by snow and ice.
Customer was overcharged and felt unsafe due to staff behavior.
Broken elevator forced customer to carry items up stairs manually
Introductory rate terms are misleading regarding move-in dates
Business reply on Google
We're sorry you feel this way, All leases are prorated through the end of the first calendar month, and specials apply accordingly. Thank you for storing with us.
Facility acquisition resulted in sudden eviction of long-term storage customers.
Business reply on Google
Mr. McFadden, We apologize for the inconvenience of having to remove your items from exterior storage. We attempted to give several notices weeks in advance prior to any changes occurring, along with a list of local facilities that could assist with boat, trailer and RV storage. This property stays above standard occupancy for self storage and is demanding additional storage buildings, including climate controlled units.