Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Company failed to return surplus auction funds to the customer.
Unit was unavailable despite being charged for the rental.
Business reply on Google
Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Storage unit broken into with no security or camera support provided
charged non-refundable fee for storage unit that was not used
Business reply on Google
Thank you for letting us know about your recent visit.
Vehicle towed without notice and unresponsive management
staff are unavailable and facility security has camera blindspots
Storage facility auctioned unit containing deceased mother's cremated remains
Facility lacks climate control and has structural ceiling damage.
Business reply on Google
Here at Public Storage, we are always looking for ways to improve. We appreciate your input.
significant rent increase after the first month of storage
Business refused to provide a refund for unused storage unit rental.
Business reply on Google
Hi Robby, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit but will use this feedback to improve.
Unauthorized autopay enrollment occurred on the customer account
Management lied about filing a police report for vehicle damage.
Stored trailer was stolen from the facility due to lack of surveillance.
Staff member provided poor customer service and inflexible rental policies.
Unexpected rate increases, inaccessible staff, sold property, and pest/water damage.
rat infestation caused damage to stored personal property
Reserved storage unit was unavailable upon arrival at the facility.
Unfair late fees and hazardous, poorly maintained storage facility conditions.
Staff are rude, facilities are poorly maintained, and office hours are unreliable.
Facility has hazardous debris, non-functional security, and deceptive pricing practices.