Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Rodent infestation in storage unit and denied access to facility
Storage unit infested with rodents and items stolen by unknown parties.
Significant and frequent rent increases for storage unit
customer denied access to their stored belongings
Business reply on Google
Josephina, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.
Lack of on-site staff and difficulty reaching customer support.
The storage facility is described as being worn.
Customer locked inside facility due to staff inability to provide code
The business is accused of exploiting homeless families.
Unexpected rate increases and poor customer service regarding lock policies.
storage unit infested with roaches and rat droppings
Employee error caused customer to be locked out of storage unit
theft of stored items due to lack of security and management
Staff was unhelpful and the facility had a mildew odor.