Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
unauthorized lock removal and unexpected additional fees charged
Business reply on Google
Kathy, we regret to hear that you had this experience with us.
Staff caused significant delays resulting in missed flight and financial loss.
Business reply on Google
Kim, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory.
Staff are unavailable in the office and do not answer phones.
Business reply on Google
Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Difficulty locating staff for assistance at the office
Business reply on Google
Thanks for contacting us. On occasion, we get tied up helping other Public Storage customers, and we appreciate your understanding. Please feel free to call ahead to make sure someone is at the front desk as hours may be subject to change. You can also visit publicstorage.com and click ‘Ask Us’ button on the lower right corner to connect with a Virtual Property Manager.
Staff were unavailable at the office during business hours.
The business failed to process a refund after the customer moved.
Business reply on Google
Hi, thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Broken gate and poor lighting create safety concerns at the facility.
Mandatory fees and poor property maintenance caused damage to stored items.
The storage facility driveway is uneven and difficult to navigate.
Storage unit area lacks functional lighting for safe access