Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer trapped inside facility and forced to pay fees to exit
Promotional rates are subject to unannounced increases and onsite management is…
Business reply on Google
Thank you for bringing this to our attention. Please email [email protected] or call 866-687-5396 with the details mentioned here and your account number so we can look into this.
Staff failed to attend scheduled appointment after repeated communication issues.
The business significantly increased the monthly rental price for a storage unit.
Business reply on Google
Hi David, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit but will use this feedback to improve.
Facility has security breaches and frequent rent increases.
The business significantly increased monthly storage fees without adequate justification.
storage unit has a cockroach infestation damaging stored property
The business increased monthly rent prices shortly after the initial sign-up.
The facility charges hidden fees and provides inaccurate unit dimensions.
The monthly storage rental fees increased significantly over several years.
Manager aggressively involved police over minor unit access and time issues.
Stored items destroyed by black mold and insect infestation.
Storage unit flooded repeatedly causing damage to stored personal belongings.
Staff pressured for reviews and unexpected fees were added at checkout.