Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
The business frequently increases rental rates shortly after move-in.
Business reply on Google
Thank you for taking the time to comment. We will share this feedback and work to improve.
Manager locked customer out of unit containing essential medication and keys.
The office staff member was rude and pushy.
Business reply on Google
Falling short of meeting your expectations is not to the standards we strive to achieve. Thank you for providing this information so we can improve upon our services, Simon.
excessive rent increases and unfair billing practices after unit vacancy
Security breach, poor customer service, and inconsistent pricing policies.
Business reply on Google
Hi Ryan. Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
The facility lacks twenty-four hour access for customers.
Business reply on Google
Hello, Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Company refused to discuss payment hardship regarding storage unit fees.
Business reply on Google
Hi Diana, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.
Staff members are slow and lack sufficient knowledge.
Business reply on Google
Hello Catlin, we appreciate you taking the time to leave us this feedback. Thank you.
Hidden mandatory fees were added to the advertised move-in price.
Insurance policy requires receipts for claims on older stored items