Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff are unavailable at the office during business hours.
excessive rent increases and poor facility cleanliness
Rodent infestation caused damage to stored furniture items.
Frequent rent increases and lack of dumpster access for customers.
Business reply on Google
Hi Crystal, we regret to hear that you are displeased with your recent experience with us.
The office is consistently unstaffed and phone support is automated.
Business reply on Google
Ro, we're disappointed to hear of the negative experience you had at our location. We train for positive customer service and will work to address this with the team.
The business failed to communicate or return customer phone calls.
Business reply on Google
Hi Farrah, we regret your experience with us was not up to the standards we strive for, and will share it with the team so they can improve.
Storage office is consistently locked during business hours
Business reply on Google
Valerie, we regret to hear that you had this experience with us and will work to improve.
inconsistent rent increases applied to two units under same account
Business reply on Google
Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Gate malfunction caused long wait and rude staff interaction.
Facility burglarized multiple times with no notification or security repairs provided
Business reply on Google
Hi Phelicia, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
Rodent infestation caused significant damage to stored personal property.
Hidden mandatory fees added to the advertised online price
Frequent price increases make the storage unit too expensive.
rat infestation and droppings found inside storage units
The storage facility is poorly maintained and expensive.
Rental rates increase significantly for existing customers without notice.