Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The storage facility is poorly maintained and dirty.
Business reply on Google
We regret to learn about the poor condition you found during your recent visit. As a loyal customer for over 10 years, you deserve much better from our facility. We apologize for the trash, dirty floors, wall damage, and deteriorating stairs you encountered. These conditions are unacceptable and do not meet our standards. We would like one of our storage specialists to address these maintenance issues. If you would like to provide more information about the specific problems you observed, please contact us at [email protected] so we can work to resolve these concerns promptly.
unexpected rent increase and poor facility maintenance
Business reply on Google
It's regrettable to hear about your experience. Please accept our apologies.
Storage unit is dirty and has structural security issues.
Business reply on Google
Please accept our apologies for the disgusting condition and security issues with your unit. Please contact us at (619) 815-2595 to resolve this immediately.
Unauthorized insurance fees and multiple security breaches at storage facility.
Business reply on Google
Hello William, thank you for your feedback. It is thanks to customers like you that we can strive to improve our service and customer experience. If you have any further issues with our service, please reach out to us directly to let us know. Sincerely, StorAmerica - San Diego Metro
Multiple storage unit break-ins and lack of security or staff support.
Business reply on Google
We take your feedback seriously. Please contact us at (619) 826-3531 to discuss your concerns further.
Unauthorized credit card charges and fraudulent use of personal information.
Business reply on Google
Reneé, thank you so much for your business! We appreciate your loyalty and look forward to continuing to serve you. Sincerely, SecurCare Self Storage
Employee added unauthorized insurance and increased the customer's monthly storage rate.
Business reply on Google
Your concerns are noted. Please contact us at (619) 826-3531 to discuss this matter further.
Theft occurred due to lack of security and building power.
Business reply on Google
Apologies for any inconvenience. Please contact us at (619) 826-3531 to discuss this further.
Staff refused service and asked the customer to leave the premises.
Business reply on Google
Hi Raquel, Thank you for taking the time to leave feedback. I am sorry to hear you were disappointed with your experience with us. We want every customer to feel valued and we apologize for falling short during your visit. We would like to connect with you and get more information regarding your feedback. We can be reached at (949) 346-4190. We are open from Monday through Friday from 9AM-5PM. Thank you and have a wonderful day!
Staff unavailable to assist with bill payment at the facility.
Business reply on Google
Hello Donna Alexander, thank you for taking the time to leave us a review detailing your experience. We want every customer to feel valued in our store and we apologize for falling short during your visit. We would like to connect with you and get more information regarding this visit. Please give us a call at 619-878-8749. We look forward to speaking with you.
Storage unit was broken into and staff were unhelpful.
The facility refused a refund after an attempted theft on-site.
Business reply on Google
Dear Sambo, We are sorry to hear about the situation involving your boat at StorAmerica San Diego Metro. If you recall during your move-in process we do not offer partial month refunds. We tried calling you to speak with you in regards of receiving a refund but we’re unable to get a hold of you. Given that you rented a parking space for your boat and you’re claiming someone tried to break into your motor, the manager at the facility recommended you filed a police report as well as provide pictures which you declined to do. Please call the office at your earliest convenience 619-263-0099 during business hours so we can assist you further. -Management
Staff refused to accept valid identification for unit rental
business failed to honor the original price quote provided
Business reply on Google
Dear Conrad, We apologize for the inconvenience. Due to high demand in our competitive market, storage prices may be subject to change daily. It is for this reason that we recommend our customers to reserve the desired unit to lock in the quoted price. Reservations are offered at no cost for your convenience. If you have any further questions or would like to reserve a unit, contact our staff at StorAmerica San Diego Metro. Thank you for visiting StorAmerica San Diego Metro. Regards, Management
Office frequently closed and staff unavailable to provide unit access
Business reply on Google
Dear Michelle, We are sorry to hear that your experience at StorAmerica San Diego Metro was not to your expectations, and we do apologize for any oversight on behalf of our team. Our office may close from time to time to allow for our staff to complete necessary site errands or tasks. We are glad to hear that the manager, Daniel, was able to accommodate you and provide you with a resolution. In regards to your unit door, we require disc locks at this facility as we find these to be the most secure. Again, we are happy to hear that our maintenance team was able to help you with your door. If you need any additional assistance please do not hesitate to contact the office during normal business hours at 619-263-5521 or via email at [email protected]. We hope that you see an improvement on your next visit or interaction. Regards, Management
Broken moving truck, difficult access, and unpleasant facility odor.
Business reply on Google
Dear Xine, We apologize for the inconvenience with our truck being out of service. In such events, we can arrange a truck reservation with one of sister facilities (if their truck is available on the day you need it). This does entail picking the truck up and dropping it back off at that location. Additionally, there may be an alternate entrance in your building that may allow you to circumvent any stairs -- our staff will be happy to find a you a better route. We can also arrange a unit transfer if you prefer a more advantageous unit location (cost may vary). If you are interested in the truck or a transfer, please contact the office at 619-263-0099 and our team can assist you. Regards, Management
business charged for a storage unit that was never occupied
Business reply on Google
We’re sorry to hear that you no longer need the storage unit you rented at StorAmerica San Diego Metro. We have a general no refund policy as noted in our leasing office and in our lease agreement. We have confirmed that you have been officially vacated from our system and will you will not receive any future billing. Please feel free to contact the office at 619-263-0099 if you have any questions. Thank you, Management
Storage unit has poor lighting, excessive dust, and upcoming facility closure.
Business reply on Google
Dear Bibiana, We are sorry to hear that your rental at StorAmerica San Diego Metro is not to your expectations. Some of our smaller units do not have lights in them since they are closer to the hallway lights, which may be the case in your situation. If you are interested in a unit that has a light, our office staff would be happy to show you an available unit and set up a transfer. Also, if your unit requires some additionally cleaning please let the manager know and we will be happy to help sweep your unit. Our facility is fully open and we do not foresee any changes in the near future. Should you have any questions please contact the office at (619) 263-0099. Thank you, Management
Staff refused to honor advertised pricing for a storage unit.
Business reply on Google
Dear Chris, Per our previous response to your review made on 11/14/17, the discount offered on our website was honored in combination with our 29.99 move in special. Because you are currently not a tenant at our location, feel free to contact our Property Manager Krista at (619) 263-0099 for any questions or concerns you may have. Regards, Management
Staff refused to honor advertised online pricing for a storage unit.
Business reply on Google
Dear Chris, We apologize for the misunderstanding. The assistant manager did offer you the $125 rate for our 10x10 unit with our $29.99 move in special as well. It is to our understanding that you had questions about our specials and what they cover. If you have any additional questions feel free to reach out to the manager, Krista, at (619) 263-0099. Kind Regards, Management