Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Significant and rapid rental price increases for storage unit
The business frequently increases rental rates shortly after initial sign-up.
Business reply on Google
Thank you again for taking the time to reach out to us and share your concern, which we will forward to the team.
The storage facility has a severe pest infestation.
Staff are frequently absent and unprofessional regarding facility access hours.
Business reply on Google
Robert, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.
Staff allegedly burglarized the storage unit while access was restricted.
The company increased rental rates by 40 percent without prior notice.
Business reply on Google
Hello, Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
storage unit suffered from roach infestation and water damage
The facility is unsanitary and staff engaged in fraudulent billing practices.
Customer experienced rude staff behavior and incorrect billing charges.
Business reply on Google
Hi Rod, thank you again for taking the time to reach out to us and share your concern, which we will forward to the team.
Staff are rude and management is unresponsive to customer concerns.
Company refuses to refund an accidental duplicate payment.
Business reported incorrect debt to credit bureau after proper move-out notice.
Staff closed facility early and failed to provide necessary moving equipment.
unauthorized individuals camping and living inside the storage facility
Staff are confrontational and charging for days beyond the eviction date.
Staff refused to assist customer and called police to remove her
business refuses cash payments for initial storage unit rental
Inadequate security and inconvenient operating hours for storage access.
Staff rudeness, poor cleanliness, and unauthorized access to storage unit.
customer reports theft of stored items and suspects employee involvement