Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Monthly storage rent increased significantly within one year.
facility lacks customer carts and has poor lighting and service
Business reply on Google
Thanks for bringing this matter to our attention, Marco. Your feedback helps us improve and will be reviewed by the team here.
Storage rental rates increased significantly shortly after the initial sign up.
Significant rent increases following verbal assurances and poor facility maintenance.
Customer reports theft of personal belongings and unauthorized account cancellation by…
frequent and significant rental rate increases
facility issues and failure to process promised refund
Frequent rent increases and poor facility maintenance with pest issues.
Staff member exhibited discriminatory behavior and enforced arbitrary rules unfairly.
Business charged for an extra month after unit was vacated.
Online prices were increased after attempting to reserve a storage unit.
Staff member arrived late and appeared unprofessional while on duty.
Personal belongings were stolen from the storage unit due to poor security.
The business uses deceptive billing practices and pressures customers for reviews.
Significant rent increase shortly after moving in
Annual rent increases and lack of moving equipment
Business reply on Google
Hi, we are disappointed to learn of your experience here but will take this opportunity to improve.
Frequent rate increases, lack of equipment, and poor facility maintenance.
Business reply on Google
Hi, we regret that you weren't satisfied with your experience and will forward this to the team.
Storage unit was broken into multiple times without management notification.
Company refused to prorate rent for partial month usage
insufficient carts and poor access to restroom facilities