Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The business overcharged the customer and added unauthorized fees.
Significant rent increase and broken elevator causing delays
facility is dirty, unstaffed, and customer service is unresponsive
Excessive rent increases, limited access hours, and malfunctioning mobile application.
Business reply on Google
Julian, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory.
The business increased storage rental rates during the customer's military deployment.
Storage unit was robbed due to lack of security and cameras.
Business refused to pro-rate final month rent after move-out delay.
The business repeatedly increased storage rental rates significantly over two years.
Business reply on Google
Hello, Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Facility is unstaffed with broken equipment and inaccessible storage units.
Business reply on Google
Hello, thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Customer injured by elevator door and received hostile treatment from staff.
Storage unit break-in and poor facility maintenance with roach infestation.
The storage facility has inadequate security and frequent unit break-ins.
Company failed to provide promised pro-rated refund upon move out.
Staff provided false information regarding price adjustments for storage units.
Staff provided false information regarding the unit refund policy.
The business refused to provide a refund for an unused unit.
Storage unit was broken into and security measures were inadequate.
facility has safety issues involving transients and threatening behavior
failure to issue promised refund after three months
Multiple vehicles vandalized and stolen with suspected employee involvement.