Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
denial of refund and forced move out after identity theft
Unresolved billing errors and lack of staff presence at the facility.
Company charges late fees but refuses to prorate cancellation refunds.
Business reply on Google
Hi, thank you for taking the time to reach out to us and share your concern, which we will forward to the team.
Theft occurred due to inadequate security measures at the storage facility.
Storage unit was tampered with by an unknown party.
Business reply on Google
Hi Leslie. We regret that you weren't satisfied with your experience and will forward this to the team.
Staff provided incorrect information resulting in an unfair late fee.
Storage unit was broken into and insurance claim process is difficult
Storage unit was broken into and security measures were insufficient.
unjustified rent increases and denial of insurance claims after theft
facility lacks security and has failed to issue a requested refund
The business has inconvenient operating hours for customer access.
Customer trailer was stolen from the storage facility
harassment over payments and security breach of storage unit
The business increased storage rates without prior notice or justification.
Unexpected fees and poor communication regarding rate increases.