Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Unit was dirty, staff unhelpful, and access hours are restricted.
Business reply on Google
It is discouraging to learn of your experience with us. Your feedback helps us improve.
Frequent and excessive rent increases for storage unit
Storage unit was broken into and items were rummaged through.
Business reply on Google
Hello Mike, thank you again for taking the time to reach out to us and share your concern, which we will forward to the team.
Customer reports missing items from storage unit after long-term rental
Business reply on Google
Hi Ronda, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Thank you again for taking the time to reach out to us and share your concern, which we will forward to the team.
Storage unit was broken into twice with no assistance from management.
Business reply on Google
Hi, thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
insufficient carts and unavailable restroom facilities at the storage location
facility lacks truck access and has inconvenient unit placement