Public Storage

Customer property was stolen after the storage unit lock was cut.

Facility has broken equipment, missing carts, and unhelpful staff.

Management repeatedly places storage units under pre-lien status.

The staff were rude, dismissive, and unhelpful to the customer.

Unavailability of carts and threat of unit sale despite payment

The business increased monthly rental rates by forty percent unexpectedly.

Staff member harassed customer and threw an object at their vehicle

Staff falsely accused customer of abandoning items after move-out.

Employee racially profiled and harassed customer while accusing them of fraud

Rat infestation and dead rodents found inside the storage unit.

Staff engaged in sexual harassment and the premises were unsafe

Staff member demonstrated poor communication and listening skills.

Inconsistent enforcement of the facility's pet policy by staff members.

Unexpected rent increases, security concerns, and double billing for storage units.

Elevator outages and lack of staff communication at storage facility

Storage unit was broken into and belongings were stolen

Reduced access hours, lack of restrooms, and suspected employee theft.

Storage unit was broken into and belongings were stolen.

Insecure storage unit ceilings allow for frequent theft of stored property.

Valuable items were stolen from storage units due to security failure.