Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long-term customer charged significantly higher rates than new promotional pricing.
Facility is frequently closed during posted operating hours
Staff member was rude and attempted to force a positive review.
Manager hit customer car and refused to process unit cancellation
Facility is dirty with poor ventilation and a dangerous elevator.
The storage facility lacks proper ventilation causing high humidity.
Business reply on Google
Thank you for taking the time to reach out to us and share your concern, which we will forward to the team.
hidden fees and refusal to provide a full refund
Theft of tools from a storage unit
Storage unit was burglarized and management failed to assist with investigation
Significant rent increases and hazardous debris found on the property.
Business reply on Google
Hi Mike. Thank you for taking the time to comment. We will share this feedback and work to improve.
unauthorized charges applied after account closure due to auto-payment settings
Business reply on Google
Farid, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.
Reserved drive-up unit was unavailable upon arrival
frequent monthly rent increases for a small storage unit
The company does not prorate rent upon closing a storage unit.
Storage unit lacks ventilation and reaches dangerous temperatures
inconsistent billing information and refusal to honor promised prorated rent
Storage unit broken into and personal property stolen
Lack of available dollies and poor elevator threshold maintenance.