Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Business sent paid storage unit fees to collections
Frequent and significant rental price increases within a short period.
Business reply on Google
We regret that you weren't satisfied with your experience and will forward this to the team.
significant rent increases for existing customers compared to new rates
Online payment system errors and unhelpful property manager
Customer reports a stolen speaker due to inadequate facility security.
Staff member exhibits harassing behavior and makes excessive, unwanted phone calls.
Staff member was unhelpful and rude during a purchase
Rodent infestation caused damage to stored personal belongings.
Excessive and unjustified monthly rental price increases
Facility is dirty with safety concerns and excessive rent increases.
The company overcharged the customer and refused to provide a refund.
Rodent infestation in storage units causing damage to stored personal property.
facility is infested with rodents and lacks adequate security measures
Mice infestation in storage unit and poor customer service
Business reply on Google
Here at Public Storage, we strive for excellence, and are disappointed to hear that you received anything less.
Significant rental rate increases and a mouse infestation at the facility.
Business reply on Google
Hi Juliette, Thank you again for taking the time to reach out to us and share your concern, which we will forward to the team.
Facility has pest issues, poor staffing, and rising rental costs.
Business reply on Google
Hi Brendyn, thank you again for taking the time to reach out to us and share your concern, which we will forward to the team.
Facility has a rodent infestation and staff failed to disclose it
The business increased the monthly storage rental fee by twelve percent.
Business reply on Google
Thank you for taking the time to comment. We will share this feedback and work to improve.
Moth infestation in storage unit was not disclosed to the customer.
mandatory insurance fees continued despite customer request to cancel