Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer charged unauthorized fee and experienced unprofessional staff communication.
Property manager is frequently unavailable at the front desk.
Business reply on Google
Thank you for bringing this to our attention. Please email [email protected] or call 866-687-5396 with the details mentioned here and your account number so we can look into this.
Unexpected price increases and persistent foul odors in storage facility.
Business failed to honor promotional pricing and refused to issue refund.
Business reply on Google
It is discouraging to learn of your experience with us. Your feedback helps us improve.
Significant price increase after the first year of storage rental.
Storage unit rental rates increased significantly over two years.
Stored items were contaminated with mold causing health issues for family.
Business reply on Google
Hi, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.
Facility doors are locked during business hours with no staff assistance.
Business reply on Google
Hi, we’d love to help! Please visit publicstorage.com and click ‘Ask Us’ button on the lower right corner to connect with a Virtual Property Manager.
Employee refused access to storage unit during posted operating hours
Business reply on Google
Hi Christy, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.
Company significantly increased monthly rent shortly after move-in.
Business reply on Google
Hi Andrew, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.
Facility break-ins and unprofessional, negligent management behavior.
Business reply on Google
Hello Sumedh, Falling short of meeting your expectations is not to the standards we strive to achieve. Thank you providing this information so we can improve upon our services.
Attendant left early preventing access to the storage facility
Business reply on Google
Falling short of meeting your expectations is not to the standards we strive to achieve. Thank you providing this information so we can improve upon our services.
Unsanitary room conditions and unprofessional staff behavior reported.
Facility allegedly takes payments without providing access to storage units.
Theft of stored items and denial of insurance claim coverage
Reservation was incorrectly marked as expired upon arrival
Facility has unresolved water leaks and poor management responsiveness
feces leaked into the storage unit causing unsanitary conditions
Poor facility maintenance, security concerns, and frequent rent increases.