Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Poor parking, sketchy facility, inaccurate unit descriptions, and understaffed service.
customer cannot access unit or reach staff to cancel service
recurring billing errors and lack of accessible customer support
High pricing, limited access hours, and unresponsive customer service.
Business reply on Google
Thank you for bringing this to our attention, Asher. Please email [email protected] or call 866-687-5396 with the details mentioned here and your account number so we can look into this.
inability to reach customer service and restricted payment methods
Business reply on Google
Here at Public Storage, we strive for excellence, and are disappointed to hear that you received anything less.
Attendant ignored customers and acted rudely when they requested assistance.
customer denied unit access and charged for unprovided services
Unexpected rate increases and inconvenient operating hours and facilities
High rental costs and poor facility cleanliness and security concerns.
Hidden fees and lack of staff availability for customer assistance.
Employee refused access to storage unit after closing hours
Business reply on Google
Hello Frankie, thank you again for taking the time to reach out to us and share your concern, which we will forward to the team.
Staff failed to assist customer during posted business hours.
Business locations were closed despite posted hours and unresponsive to calls.
Facility is dirty, unstaffed, and has significant safety and access issues.
customer cannot access storage unit and staff is unresponsive
Storage unit contents were stolen after unauthorized access by the facility.
Broken elevator, poor cleanliness, and safety concerns at storage facility.
Storage unit was broken into and valuables were stolen.
Theft of stored items and lack of facility security measures.
Staff lacked knowledge of storage sizes and provided poor customer service.