Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Manager was absent for scheduled appointment and unresponsive to calls
Theft occurred due to inadequate security and unresponsive management.
Computer systems and billing department have significant operational errors.
Facility has broken equipment, poor maintenance, and unsanitary conditions.
broken gate and unfair rent increases for long-term customers
Staff failed to attend multiple scheduled appointments at the storage facility.
Staff member is unfriendly and frequently absent from the front office.
Theft of stored items and lack of cooperation from facility management.
broken facility doors and inability to reach staff for account changes
Frequent rate increases and lack of accessible on-site staff.
Keypad and smartphone gate access systems are malfunctioning
Business reply on Google
We are disappointed to learn of your experience here, but we will take this opportunity to improve.
Security failures, broken facility access, and unfair billing practices.
Unannounced rent increases, broken security doors, and unresponsive management.
Broken facility doors, unreliable staff hours, and unexpected price increases.
Facility security failures led to multiple storage unit break-ins.
Facility maintenance issues and poor management cause tenant access problems.
New cart access policy causes significant customer inconvenience and wait times.
The company frequently increases prices and adds unexpected charges.
Business reply on Google
We regret your experience with us was not up to the standards we strive for and we will share it with the team so they can improve.
Frequent gate malfunctions and significant, recurring rental rate increases.
Customer trapped in elevator due to facility maintenance failure and poor management.