Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Rent increased by forty-six percent three months after move-in.
Staff provided false information to secure payment and failed to provide access.
Frequent and significant monthly rental price increases for storage unit
broken elevators and inability to contact management
rodent infestation in storage unit and broken elevator
frequent and substantial rent increases for storage unit
Business reply on Google
Hi Devon, we regret to hear that you are displeased with your recent experience with us.
Facility was locked during business hours with no staff available.
Business reply on Google
West, we're disappointed to hear of the negative experience you had at our location. We train for positive customer service and will work to address this with the team.
Inconvenient hours, broken elevators, unsafe stairwells, and lack of facility equipment.
dead mouse and droppings found inside the storage unit
storage unit infested with mice and feces
Facility gate and elevator are frequently malfunctioning preventing unit access.
Manager exhibited rude behavior and alleged racial bias toward customers.
Unstaffed front desk and dangerous stairwell door locking mechanism.
Broken elevators and frequently unstaffed office during business hours.
Facility flooding and broken elevator access prevent entry to storage units.
Broken elevator, lack of carts, and poor emergency response.
Facility office is frequently closed and customer service is unhelpful.
Failure to provide promised refund for unusable storage unit
hidden administrative fees and mandatory insurance costs
Business reply on Google
Hi, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.
Elevator and communication systems are non-functional, trapping customer on third floor.