Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unexpected rent increases and misleading promotional billing practices.
The business significantly increased rental prices shortly after the initial agreement.
frequent break-ins occurring at the storage facility
facility door malfunction prevented unit access while still charging rent
The business increased the monthly rental rate twice within one year.
Business reply on Google
We regret that you weren't satisfied with your experience and will forward this to the team.
Broken front gate and security concerns at storage facility
Facility has broken security doors and poor maintenance leading to break-ins.
Broken elevator and facility doors remain unrepaired for months.
Business reply on Google
Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Broken entrance door restricts access hours and staff was unprofessional.
frequent price increases and poor facility maintenance
Business reply on Google
Hi Jared, falling short of meeting your expectations is not to the standards we strive to achieve. Thank you for providing this information so we can improve upon our services.
Staff failed to answer a simple question regarding payment policy.
Business reply on Google
Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
The company significantly increased storage rental rates twice within one year.
Business reply on Google
Hi Carrie, thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
The business increased the monthly rent without prior notification.
Business reply on Google
Hi, thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
The business increased rental rates after the initial contract period.
Rude staff and inflexible billing policies regarding rental duration
Customer reports theft from storage unit and lack of management assistance
Multiple storage units were broken into at the facility
The storage facility has a pattern of locker break-ins and theft.