Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Frequent rent increases and multiple facility maintenance and access issues.
Frequent price increases and lack of accessible staff at facility.
Significant and frequent monthly storage fee increases
Business reply on Google
It is discouraging to learn of your experience with us. Your feedback helps us improve.
The facility changed the customer's lock without prior notification.
Facility lacks maintenance, security, staff, and adequate equipment for customers.
Business reply on Google
Thomas - Here at Public Storage, we are always looking for ways to improve. We appreciate your input.
Multiple storage units were broken into with no company response.
Storage locker was broken into during a short-term rental
The business implemented a significant rent increase after six months.
Business reply on Google
Hi Volta, we regret to hear that you are displeased with your recent experience with us.
facility access issues and lack of climate control
Business reply on Google
Hi Marie, thank you again for taking the time to reach out to us and share your concern, which we will forward to the team.
Frequent and excessive rent increases for long-term storage units.
Storage unit broken into with inadequate security and poor management response
Storage unit break-in and denial of promised refund by corporate
Office staff repeatedly absent during posted business hours
monthly storage rates increase significantly over time
dramatic rate increases occur shortly after moving into the storage unit
Facility lacks security, proper ventilation, and reliable elevator access for tenants.
facility has poor security and unresponsive management
Frequent and aggressive price increases for storage unit rental
Storage units lack electrical power and lighting.