Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Monthly storage rental fees increased significantly after the initial promotional period.
Business reply on Google
Hi Wang, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
The company significantly increased monthly rental rates shortly after move-in.
Storage unit burglarized and insurance claim denied due to lack of evidence.
Frequent flooding, broken elevators, and significant rent increases occurred.
The storage facility elevators are frequently out of service.
Business reply on Google
Matthew, it is disappointing for us to hear that your experience was anything less than great.
frequent and significant rent increases for storage unit
Promotional rate not applied and customer locked out of storage unit
Elevator failure, poor communication, and refusal to provide a lock refund.
Significant rent increases and security vulnerabilities due to inadequate unit partitions.
The company frequently increases rental rates with short notice.
Excessive price increases, missing equipment, and unethical review manipulation.
Unannounced rate hikes, safety concerns, and poor facility maintenance.
Business reply on Google
Hi Bobby, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you for taking time to share this so we can work to improve.
Facility flood damaged property and management failed to honor price discounts
Staff member was rude and unhelpful regarding account access documentation.
Storage unit locks were drilled and items were not protected.
Storage unit was broken into due to inadequate security measures.
The final rental price was significantly higher than the quoted rate.
Company uses deceptive pricing and mandatory insurance practices to increase costs.
Reduced access hours and frequent unannounced rate increases.
Limited office hours prevent purchasing a replacement lock after unit access.