Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer reports theft of belongings from storage unit with no investigation.
Staff at the Venice location are rude and unprofessional.
unauthorized fees and destruction of customer property by storage facility
Staff member was rude and refused to open the gate.
Staff harassment, facility safety hazards, and lack of management response.
Promotional pricing not applied and lack of customer service communication.
Dangerous elevator, unauthorized charges, and unhelpful staff.
Business reply on Google
Jayda, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.
Staff member locked the facility and left during posted business hours.
Frequent rent increases and long-term elevator maintenance issues.
Staff were rude and the customer was overcharged by one hundred dollars.
Significant and frequent rent increases over a three-year period.
Business reply on Google
Thanks for bringing this matter to our attention, Ryan. Your feedback helps us improve and will be reviewed by the team here.
frequent elevator malfunctions and recurring rental rate increases
Business reply on Google
Kadi, we're disappointed to hear of the negative experience you had at our location. We train for positive customer service and will work to address this with the team.
Access app failure prevents entry to storage unit
Business reply on Google
We’d love to help! Please visit publicstorage.com and click ‘Ask Us’ button on the lower right corner to connect with a Virtual Property Manager.
Facility access systems are malfunctioning and elevator doors are hazardous.
Business reply on Google
Hello Jay, thank you again for taking the time to reach out to us and share your concern, which we will forward to the team.
Customer charged for extra month due to unremoved lock and miscommunication
Staff ignored customers and hid under the desk instead of assisting
advertised promotional pricing is not actually available at this location
Business reply on Google
Hi, falling short of meeting your expectations is not to the standards we strive to achieve. Thank you providing this information so we can improve upon our services.
Inaccurate operating hours and poor staff conduct with dirty storage units.
Business reply on Google
Hi Sean, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there. Thankyou.
Unhelpful staff and poor facility cleanliness with frequent price increases.
facility is unsanitary due to urine and homeless presence