Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Climate control system fails to maintain cool temperatures in storage units.
Business reply on Google
Thank you for taking the time to let us know how we can improve.
Frequent rent increases and poor customer service accessibility.
Customer alleges financial loss due to fraudulent business practices.
unauthorized charges continued after cancellation and poor customer service
Facility temperature is too high and hallways contain trash.
Business reply on Google
Thank you for taking the time to reach out to us and share your concerns, which we will forward to the team.
Excessive wait time due to staff communication and accessibility issues.
Business reply on Google
Hi, thank you for taking the time to comment. We will share this feedback and work to improve.
Storage unit was broken into and insurance claim was denied.
Inadequate climate control and difficult access to moving carts
Business reply on Google
Hello, we appreciate you taking the time to leave us this feedback. Thank you.
Staff provided false information regarding mandatory insurance cancellation.
Business reply on Google
Hi, thank you for taking the time to reach out to us and share your concern, which we will forward to the team.
The business increased storage rental rates shortly after move-in.
recurring billing errors and unresolved late fee disputes
Incorrect move-out instructions resulted in an extra month of rent charges.
Staff were rude and unavailable during business hours.
Corporate customer service policies are perceived as predatory.
Customer charged incorrectly for an extra day after vacating unit early.
Frequent rent increases and inadequate lighting in storage unit area.
recurring billing errors and unresolved late fee charges
Monthly storage fees fluctuate inconsistently and repairs are delayed.
Staff was unavailable during posted business hours