Quality Tune-Up Car Care Center
🚗 Auto & Repair · 3105 McKee Rd · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused to fix maintenance error and behaved unprofessionally
Business reply on Google
Syed, we appreciate that you have been servicing your vehicle with us for the past three years. When a vehicle needs to be rechecked or re diagnosed, it requires technician time, professional equipment, and proper testing procedures. A diagnostic service is not simply a quick look, it is a structured process that ensures the issue is correctly identified. That is why there is a standard diagnostic fee. On your previous visit, a courtesy ten-dollar discount was applied. During your return visit, the diagnostic fee quoted was our standard rate. Our manager was firm in explaining that the service would be billed at the posted rate. We understand that pricing conversations can sometimes be frustrating. However, we stand behind the value of our equipment, training, and expertise, and we apply our pricing consistently to all customers. We wish you the best moving forward. Thanks, The Quality Tune-Up Car Care Team
Technician failed to tighten the oil drain plug properly
Business reply on Google
E A, we’re very sorry to hear about your experience and understand how concerning it must have been to discover an oil leak shortly after your visit. That is certainly not the experience we want any customer to have. We’ve searched our records at this location and have not been able to locate a recent service under your name. We would truly appreciate the opportunity to look into this further. Please contact us directly at 408-923-5430 and ask for Jemino or Luis. When you call, please provide the name the vehicle was serviced under and the license plate number so we can accurately locate the invoice and review everything thoroughly. We’ve proudly served this community for over 50 years and perform thousands of oil changes annually. While issues can occasionally arise in any industry, situations like this are not typical of our standards or processes. If there was anything related to our service, we absolutely want to make it right and also review it internally to ensure our quality remains consistent. We hope to connect with you soon and work toward a resolution. The Quality Tune Up Car Care Team
The vehicle check engine light returned shortly after the repair service.
Business reply on Google
Raquel, we completely understand how frustrating it is to see a check engine light come on shortly after having repairs done, especially after you just invested in your vehicle. That’s never the experience we want for our customers. When you first came in on March 26, your concern was for intermittant shaking while driving and a noise from the belt. At that time, there was no check engine light on. Because of the drivability concern, we performed a full drivability diagnosis and recommended replacing the spark plugs, ignition coils, and serpentine belt. After those repairs, the vehicle was operating properly. When you returned on March 31 with the check engine light illuminated, we diagnosed it at no charge and found a camshaft sensor fault and timing chain problem. Those components are separate from the previous repairs. With your older vehicle, it’s possible for unrelated issues to surface over time, and sometimes new faults appear after an initial issue has been corrected. We truly value your business and understand your concern. Our goal is always to be transparent, thorough, and to stand behind the work we perform. We’re happy to review everything with you again if needed. Tha
customers are prioritized based on language spoken
Business reply on Google
Mei-Ling, Thank you for sharing your experience. We do want to clarify that the tire repair truck in a shared parking lot is a completely separate business that is not owned or operated by Quality Tune-Up. We understand the frustration you experienced, but their service practices are not something we control. If you would like your feedback to reach the right team, we encourage posting the review directly to their business profile if available. We hope to have the opportunity to serve you ourselves in the future and provide the level of service our customers expect from us. Thanks, The Quality Tune-Up Car Care Team
Staff refused promised services and displayed rude behavior.
Business reply on Google
Partho, Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration with your visit. Our fluid check and top-off service is complimentary with any paid service, but in this case, no service was performed or charged. You arrived later in the afternoon on a Saturday when our schedule was already fully booked for the day. We were able to have your tire rotation accommodated by the tire shop next door; however, due to the timing and our booked status, we couldn’t provide the additional request that day. We operate on a first-come, first-served basis, and unfortunately, we wouldn’t have been able to accommodate that service on a busy Saturday afternoon. We appreciate your understanding and will use your feedback to ensure our communication is clear when customers call ahead. Thanks, The Quality Tune Up Car Care Team
Vehicle experienced multiple mechanical failures following recent maintenance services.
Business reply on Google
Ivan, thank you for your feedback. After reviewing our records, we confirmed your visit on January 2, 2025. During that service, your 2016 Honda Civic received an automatic transmission fluid exchange, coolant fluid exchange, serpentine belt replacement, valve cover gasket replacement, spark plug replacement, and an oil change. The spark plug and fluid replacements were recommended based on Honda’s mileage and time-based maintenance schedule. The serpentine belt showed multiple visible cracks per inch, indicating it was worn and due for replacement. The valve cover gasket replacement was recommended after we observed a visible oil leak. The following day, we completed a starter replacement to resolve a no-start issue. While the timing was understandably inconvenient, the starter was functioning properly when the vehicle was in our possession and worked when you picked up your vehicle and drove it home after the initial service. Since the starter was not damaged as a result of our work, we did not cover the tow bill. Lastly, regarding your mention of coolant—please note that the coolant fluid exchange is part of the engine’s cooling system, which is separate from the air conditionin
Technician lacked knowledge and damaged the vehicle air conditioning line.
Business reply on Google
Daniel, Thank you for your feedback. We understand your frustration regarding the air conditioning service. However, the damage to your line existed prior to your visit. We want to assure you that we use OEM equivalent replacement parts, which come with a 12-month, 12,000-mile warranty, rather than parts from retailers like AutoZone. It will always be cheaper to purchase lower quality parts and install yourself than to pay someone to do it professionally. We appreciate your input as it helps us improve our services. If you have any further concerns, please don’t hesitate to reach out. Thanks, The Quality Tune Up Car Care Team
Technician damaged drive belt during routine oil change service
Business reply on Google
Dear Steven, We regret to hear about the issues that you encountered after bringing your daughter's car in for an oil change. We pride ourselves on providing reliable service. We understand your frustration, and we would appreciate the opportunity to discuss this further offline. Please give us a call at 408923-5430 at your earliest convenience. Thanks, The Quality Tune Up Car Care Team
Charged for unrequested service without explanation for smog test failure
Business reply on Google
Dear Robert, thank you for sharing your feedback. We're sorry to hear about your recent experience. Our team strives to provide exceptional service and your comments are concerning. Please know that we take this seriously and will address your concerns with our staff. Thanks, The Quality Tune Up Car Care Team
Incorrect diagnostic led to transmission failure after vehicle inspection
Business reply on Google
Dear JGY User, We're sorry to hear about your experience. We strive to provide reliable diagnostics and customer satisfaction. We usually do not charge if we cannot diagnose your problem correctly. If there was a mistake, we will gladly refund your diagnostic fee. Please reach out to our team directly. We appreciate your feedback and will use it to improve our services. Thanks, The Quality Tune Up Car Care Team
mechanic intentionally damaged vehicle components to solicit additional repairs
Business reply on Google
William, We are very disappointed to see this review. We would not damage our 48-year reputation over an additional oil change. We pointed out your leaking oil filter almost immediately after opening your hood and showed it to you. You told us your friend had performed your last oil change. We then cleaned up the fresh oil and diagnosed your valve cover gasket was also leaking with evidence of longer-term build up. We would like to discuss this further, please either email us at [email protected] or contact our location at 408-923-5430. We wish you the best with your car care needs. Thanks, The Quality Tune Up Car Care Team
mechanics caused severe damage to the vehicle engine
Business reply on Google
Mike Larry, We have no pending lawsuits. We cannot find you in our customer database with your screen name. Please feel free to contact us at 408-923-5430 so we can resolve this matter. Thanks, The Quality Tune Up Car Care Team
The owner refused to honor a valid promotional coupon.
Business reply on Google
Arash, We are sorry to see this review. The coupon you showed clearly states that the $28.95 smog special is valid at the Bascom location only. The owner said we do not accept that coupon at this location, but did offer you the $39.95 smog special that is available on our website. You refused and threatened with a 1-star review. We wish you the best of luck with your car care needs. We are here for you if you need us. Thanks, The Quality Tune Up Car Care Team
unnecessary service recommendation and excessive fee for engine light reset
Business reply on Google
Tahir, I have searched our database and cannot find you by name. We would like to discuss this further. Please direct message or email your contact information to [email protected]. Thanks, The Quality Tune Up Car Care Team
Manager was rude and attempted to charge for no service performed.
Business reply on Google
Vanessa, Sorry you have your story confused. You were not even there to observe this exchange. We wanted to charge your husband $60 for the A/C Performance test to make sure your system did not have any leaks and inspect the components of the system. Unfortunately we don’t sell freon and we are required by law to ensure the system doesn’t have any leaks before we install freon. If your husband wants to just pay for freon, we recommend he visit an auto parts store. If he wants the system to be repaired, he has to pay to find out what’s wrong with the system and then the repair costs. We couldn’t have thrown the keys at your husband, we have a barrier on our counter separating customers from employees. We wish you the best of luck with your A/C repair. Thanks, The Quality Tune Up Car Care Team
Technician failed to perform smog test correctly on older vehicle.
Business reply on Google
Jeffery, we apologize for your frustrating experience. We strive for excellence here, and it's disappointing to hear that we fell short with your vehicle. We value your feedback and will use it to improve our services. Please reach out to us directly if you have any further concerns or questions. Thanks, The Quality Tune Up Car Care Team
Business closed earlier than advertised preventing vehicle smog service
Business reply on Google
We're sorry we missed the mark here, Daniel! Our smog technician went home early due to illness today. We hope you'll give us another chance to give you that five-star experience you deserve. -The Quality Tune Up Team
The business failed to fix the car and charged excessive fees.
Business reply on Google
We would like to discuss your experience in more detail. We tried to find an invoice or vehicle by your name, but did not find any record of you being in our location. Please feel free to contact me at [email protected] so we can look into this experience and come to a reasonable resolution.