Quality Tune-Up Car Care Center

Business reply on Google

Tamaro, we’re sorry to hear that your visit felt disappointing. That’s not the experience we aim to provide. Our technician did check your vehicle and communicated that the check was complete, placing the keys back inside the car. If that was not clear in the moment, we regret any misunderstanding. Clear communication and professionalism are standards we take seriously and will continue reinforcing with our team. We also strive to keep every vehicle clean and respected while in our care. If something was brought into the vehicle unintentionally, that is certainly not our standard. Although we did not charge for the vehicle check, we understand that the overall experience matters. We remain committed to providing respectful, professional service to every customer who visits us. Thanks, The Quality Tune-Up Car Care Team

Business reply on Google

Abe, we’re sorry you left feeling dissatisfied. We want to clarify the pricing so there is no misunderstanding. Our full synthetic oil change special is $89.95 and includes up to 5 quarts of oil and a standard spin-on oil filter. Certain Toyota Camry models require more than 5 quarts and use a cartridge style oil filter, which carries a higher parts and recycling cost. When a vehicle requires additional oil or a different filter system, the total reflects those specifications. The customer behind you had a vehicle that required less oil and used a standard spin-on filter. She also applied the same $10 discount. Pricing can vary based strictly on the mechanical requirements of each vehicle. We have served this community for many years by being transparent and consistent with our pricing structure. If the explanation during your visit did not feel clear or satisfactory, that is something we will review internally, as respectful communication is important to us. We appreciate your feedback. The Quality Tune Up Car Care Team

Business reply on Google

Thank you for your review, Matt. We’re sorry for the confusion and appreciate the chance to clarify. Most vehicles produced in the last 15 years are recommended to use synthetic or synthetic blend oil per manufacturer recommendations. Honda has been using a synthetic blend 5w20 oil factory fill and oil recommendation since the early 2000's. While we don’t offer conventional (standard) oil, we do offer high mileage oil for older vehicles not previously using synthetic — and always aim to match the right product for your engine’s condition. We also offer the option for customers to bring their own oil, and we’ll perform the service using that product for a labor-only charge. We understand the importance of clear communication and will continue working to ensure customers are fully informed before work begins. We appreciate your feedback and the opportunity to serve you. Thanks, The Quality Tune Up Car Care Team

Business reply on Google

Tamara, we're sorry to hear you were disappointed, and we appreciate the opportunity to address your concerns here as well. As shared previously, your son brought in his Volkswagen for rear brake service. We also inspected the front brakes, which were worn, and performed an oil change. As part of our standard checklist, we checked the coolant level, and there were no signs of overheating at the time. When the vehicle returned a few days later with an overheating issue unrelated to the services performed, we waived our standard diagnostic fee as a courtesy. After identifying a failed cooling fan, we quoted just one hour of labor and priced the part well below retail—offering to complete the repair for $500, which is significantly less than the standard $600-700 cost for that job. We’ve proudly served this community for 49 years and have built a strong reputation for honest, quality service on all makes and models—including German vehicles. In fact, the owner of this location personally drives Mercedes and BMW vehicles and is very familiar with their systems. We never cut corners, cause damage, or suggest unnecessary repairs. We’re truly disappointed to hear we’ve lost your trust and

Business reply on Google

Serafin, we’re sorry to hear about your experience and appreciate the opportunity to respond. Your Volkswagen was brought in for brake service, and we also completed an oil change. As part of our standard checklist, we checked all fluid levels, including coolant. At the time of service, there were no signs of overheating or driveability concerns. When the vehicle returned a few days later with an overheating issue unrelated to the services performed, we waived our standard diagnostic fee as a courtesy. We identified a failed cooling fan and offered to complete the repair for $500—well below the standard $700 cost. This included selling the part under retail and quoting just one hour of labor instead of the standard two. We made this offer to help you out, as a returning customer, even though the repair was not related to the previous brake and oil change service. We also want to clarify that we warranty our work for 12 months or 12,000 miles on the services we perform. However, new or unrelated mechanical issues that arise after service are not covered under that warranty. Despite this, we still went out of our way to diagnose the issue and offer a discounted repair to support you.

Business reply on Google

Misael, we understand your frustration and appreciate you sharing your concerns. It’s important to clarify that, by law, once a vehicle is presented to us for a smog inspection, we are required by the State of California to proceed with the test in the condition it is received. Under California BAR regulation section 3340.45, we must test and report the results, even if we notice a visual issue like a non-original catalytic converter. We don’t have discretion to stop the test once the process has begun, and we cannot “pre-inspect” or make assumptions about whether a vehicle will pass. We’re simply following state law, not trying to be unfair or misleading. We know smog checks can be frustrating, especially when unexpected issues arise, and we’re always available to explain test results or walk customers through what comes next. If you’d like to speak further about your visit, we’re here to help. Please feel free to contact the shop directly. Thanks, The Quality Tune Up Car Care Team

Business reply on Google

Philip, thanks for your feedback. We're glad the service met your expectations and appreciate you pointing out the pricing mix-up. We do have an everyday price and a separate coupon price, which must be mentioned or presented at the time of service to apply. We’re happy our team honored the quoted rate and will use this as a reminder to improve clarity moving forward. We value your business and hope to see you again! Thanks, The Quality Tune Up Car Care Team

Business reply on Google

Ignacio, we apologize for the lack of communication during your brake service. It is our priority to keep our customers informed throughout the process. Regarding the vibration, please bring your vehicle back so we can address this issue for you. We value your feedback and want to ensure your satisfaction. Thanks, The Quality Tune Up Car Care Team

Business reply on Google

Dear Karrie, We sincerely apologize for any inconvenience you may have experienced during your visit. Our policy is to service vehicles on a first-in, first-out basis. Unfortunately, there was a vehicle on the service bay lift that required completion before we could attend to your car. Additionally, we had to move another vehicle onto the lift as your vehicle would have obstructed the entrance while undergoing the smog check. We are committed to providing efficient service and will review our procedures with our team to prevent future occurrences. Thank you for your understanding and for bringing this matter to our attention. Your feedback is invaluable to us. Thanks, The Quality Tune Up Car Care Team

Business reply on Google

Julio, Sorry but you must have us confused with another store. We do not do tire patches or replace tires. We wish you the best of luck with yoru tire needs. We recommend America's Tire, they do free tire patches. Thanks, The Quality Tune Up Car Care Team

Business reply on Google

Amir, We are sorry to see this review. We also offer Google coupons, emailed and mailed coupons to returning customers and have coupons posted on our website www.qtucarcare.com. Just like every other store, unless you present the coupon, you are charged normal price. We're here for you if you need us. Thanks, The Quality Tune Up Car Care Team

Business reply on Google

E Money, Sorry but we're following the law. We have to test your vehicle in the condition you bring it to us. If the check engine light is on and you ask for a smog test, we have to test it. We do offer a free retest with repair performed by us. We're here for you next time you need us. Thanks, The Quality Tune Up Car Care Team

Business reply on Google

Hope, We're sorry to see this review. You know this isn't the entire story. Your vehicle parts are not available to do the repair properly. We tried to do a quick patchwork fix to get you back on the road. We wish you the best of luck with your car care. Thanks, The Quality Tune Up Car Care Team

Business reply on Google

Dasha, Sorry for any misunderstanding. If you have a check engine light on, then we can diagnose the problem. That means your computer recognized that your transmission is not functioning properly at one of the sensors. It could be a bad sensor or the sensor could recognize a problem inside the transmission. None of our locations tear down transmissions and fix internal problems. We can remove and replace the transmission with a new or rebuilt transmission or replace faulty sensors. Again, we are sorry for any misunderstanding. We're here for you next time you need us. Thanks, The Quality Tune Up Car Care Team