Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Teller deposited funds into the incorrect account and machine malfunctioned.
Staff failed to correctly process a wire transfer request.
Business reply on Google
Thank you for taking the time to share your feedback with us, Alex. We're sorry to hear about your experience with your recent visit. We are committed to improving our services and will address this situation with our team. If there is anything we can do to assist you further or if you have any additional concerns, you can contact our Member Service Center at 210-945-3300 for assistance. Thank you for your patience and for being a valued member of RBFCU.
Bank discriminates against customer and restricts access to funds and cards.
Business reply on Google
Hi, Chozen. Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you have encountered at our Lake Creek Branch. We would like to understand more about your situation and work towards a resolution. Please reach out to [email protected] so we can investigate the matter further and ensure that your concerns are addressed appropriately.
Bank restricts account access and delays processing of customer deposits
Business reply on Google
Hello, Chozen. Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you've encountered with your account. Your feedback is important, and we take it seriously. We would like to understand more about the issues you've faced so we can address them appropriately. Please reach out to [email protected] at your earliest convenience, and we will do our best to assist you.
The bank charges excessive ATM fees.
Business reply on Google
Hello, we're sorry to hear about your experience with our ATMs. At RBFCU, we strive to provide value and convenience to our members by offering options like free access to our extensive ATM network. Additionally, our members can access their cash at any CO-OP ATM without any non-RBFCU ATM Transaction fees. To find your nearest RBFCU or CO-OP ATM, you can visit rbfcu.org/locations. We will take your feedback into consideration so if you have any further concerns, please don't hesitate to reach out to us at [email protected].
Customer must call bank to authorize every card purchase.
Business reply on Google
Hi Rachel, we're sorry to read of your frustrations with us. We understand you're concerned with your card and are happy to investigate a resolution. If you could please reach out to [email protected] with your account name, phone number and additional details, we'd like to help make things right. You may also call us at 210-945-3300.
Insecure chat platform and poor customer service regarding fraud issues.
Business reply on Google
Hello Cynthia, we understand you are frustrated by your experience with our customer service. We apologize for the frustration caused and would like to learn more about what happened so we can explore a resolution. Please reach out to us by emailing [email protected] or by calling 210-945-3300 with the full name and phone number associated with your account, along with more details, so our team can take a closer look.
The bank charges a five percent fee for coin deposits.
Business reply on Google
Hello Destiny, we understand you have frustrations regarding our coin counter fee. Although we do charge a nominal fee for the coin counter, we limit our other fees as much as possible for the benefit of our members. We will pass along your feedback to our team so they may be aware of your concerns. Please contact us at [email protected] should you have any further concerns.
unexpected monthly inactivity fees charged on an inactive account
Business reply on Google
Hello Carole, we are sorry to hear about your recent experience with us. We would like to notify our team of your review. May you please send us an email at [email protected] so our team may assist and look further into the issue?
Bank performed unauthorized cash advance on customer credit card
Bank teller was rude and dismissive regarding ATM status
Poor communication and lack of coordination during the home loan process.