RBFCU
💳 Finance & Insurance · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Teller deposited funds into the incorrect account and machine malfunctioned.
Customer left after waiting fifteen minutes for a remote loan officer.
Business reply on Google
Thanks for sharing this, Robin. We’re sorry to read about the frustration you experienced. That’s not the level of service we aim to provide, especially for long-time members. If you’re open to it, we’d like the opportunity to help with your auto loan or discuss other options by connecting you directly with our team. Please reach out to [email protected] or call 210-945-3300.
Excessive transaction times and long holds on large deposits at branch.
Business reply on Google
We appreciate you taking the time to share this feedback, Shellie. Your experience matters to us, and we’re committed to improving. We’re always ready to help—don't hesitate to contact us at [email protected].
Staff failed to correctly process a wire transfer request.
Business reply on Google
Thank you for taking the time to share your feedback with us, Alex. We're sorry to hear about your experience with your recent visit. We are committed to improving our services and will address this situation with our team. If there is anything we can do to assist you further or if you have any additional concerns, you can contact our Member Service Center at 210-945-3300 for assistance. Thank you for your patience and for being a valued member of RBFCU.
Long wait times due to insufficient staffing at the bank branch.
Business reply on Google
Thank you for taking the time to share your feedback with us, Alfred. We understand how frustrating it can be to wait longer than expected, which is why we offer additional ways to manage your finances such as our Mobile app and Online Banking. If you have further concerns, please contact us at [email protected] or give us a call at 210-945-3300. We appreciate your membership and are dedicated to making your future experiences with us more positive.
ATMs are non-functional and customer service provided inconsistent, unhelpful information.
Business reply on Google
Thank you for taking the time to share your experience with us, Caitlin. We're sorry to hear about the inconvenience and frustration you've encountered with our ATMs. Please know that your experience does not reflect the standard of service we strive to provide. We appreciate your patience and understanding as we work to enhance your experience. If there is anything we can do to make things right, please do not hesitate to reach out to us at [email protected]. Thank you for being a valued member of RBFCU.
Long wait times due to limited teller availability at drive-thru.
Business reply on Google
Dear Olivia, thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced at our Thousand Oaks Branch. For our members' convenience, we also offer Online Banking and Mobile banking services that are easy to use, convenient and can help with faster transactions. Your long-standing membership is important to us, and if there is anything we can assist with please reach out to our Member Services Team at [email protected].
Bank employee was rude and impatient with an elderly customer.
Bank clerk was rude and unhelpful regarding paperwork assistance.
Business reply on Google
Hi, Angelita. Thank you for taking the time to share your experience at our Thousand Oaks Branch. We're sorry to hear that you had a negative encounter during your visit. It is our goal to provide exceptional service to all our members, and understand that we did not meet your expectations. We will be reviewing this matter with our team and hope to have the opportunity to serve you better in the future. Please feel free to reach out to us at [email protected] if you would like to discuss this further or if there is anything we can do to assist you.
Bank discriminates against customer and restricts access to funds and cards.
Business reply on Google
Hi, Chozen. Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you have encountered at our Lake Creek Branch. We would like to understand more about your situation and work towards a resolution. Please reach out to [email protected] so we can investigate the matter further and ensure that your concerns are addressed appropriately.
Bank restricts account access and delays processing of customer deposits
Business reply on Google
Hello, Chozen. Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you've encountered with your account. Your feedback is important, and we take it seriously. We would like to understand more about the issues you've faced so we can address them appropriately. Please reach out to [email protected] at your earliest convenience, and we will do our best to assist you.
Excessive wait time in the drive-thru lane
Business reply on Google
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during your visit to our Thousand Oaks drive-thru. Your feedback is important to us, and we will review your feedback with our team to ensure that all members receive timely and efficient service. We appreciate your patience and hope to provide you with a better experience in the future.
Customer experienced an excessive wait time at the drive-thru.
Business reply on Google
Hi Lisa, we apologize for the extended wait time you experienced at our drive-thru. Long wait times are frustrating but can be experienced at times. Because of this, we offer Mobile and Online banking services to assist with faster transactions.
The bank charges excessive ATM fees.
Business reply on Google
Hello, we're sorry to hear about your experience with our ATMs. At RBFCU, we strive to provide value and convenience to our members by offering options like free access to our extensive ATM network. Additionally, our members can access their cash at any CO-OP ATM without any non-RBFCU ATM Transaction fees. To find your nearest RBFCU or CO-OP ATM, you can visit rbfcu.org/locations. We will take your feedback into consideration so if you have any further concerns, please don't hesitate to reach out to us at [email protected].
Customer must call bank to authorize every card purchase.
Business reply on Google
Hi Rachel, we're sorry to read of your frustrations with us. We understand you're concerned with your card and are happy to investigate a resolution. If you could please reach out to [email protected] with your account name, phone number and additional details, we'd like to help make things right. You may also call us at 210-945-3300.
customer service is unreachable by phone
Business reply on Google
We certainly don't want to see you go, Lauren. This isn't the impression we want our members to have when receiving assistance and would appreciate the opportunity to make things right. If you could please provide additional details as well as the name and phone number attached to your account to [email protected], our team is happy to assist further.
Insecure chat platform and poor customer service regarding fraud issues.
Business reply on Google
Hello Cynthia, we understand you are frustrated by your experience with our customer service. We apologize for the frustration caused and would like to learn more about what happened so we can explore a resolution. Please reach out to us by emailing [email protected] or by calling 210-945-3300 with the full name and phone number associated with your account, along with more details, so our team can take a closer look.
The bank could not provide cash for a withdrawal request.
Business reply on Google
Hi Charlie, we are sorry to hear you feel this way. We'd like to understand more of the situation so we may address this. Please email us at [email protected] or call us at (210) 945-3300.
Lack of personal service and increased fees for coin counting services.
Business reply on Google
Hello Christopher, we're sorry your experience didn't meet your expectations in a time of need to assist with fraud on your account, among other services. Your feedback is important and would like to learn more. Please email us at [email protected]. If you need any further assistance, please call us at (210) 945-3300 to speak with a Member Services Representative.
The bank charges a five percent fee for coin deposits.
Business reply on Google
Hello Destiny, we understand you have frustrations regarding our coin counter fee. Although we do charge a nominal fee for the coin counter, we limit our other fees as much as possible for the benefit of our members. We will pass along your feedback to our team so they may be aware of your concerns. Please contact us at [email protected] should you have any further concerns.