Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer left after waiting fifteen minutes for a remote loan officer.
Business reply on Google
Thanks for sharing this, Robin. We’re sorry to read about the frustration you experienced. That’s not the level of service we aim to provide, especially for long-time members. If you’re open to it, we’d like the opportunity to help with your auto loan or discuss other options by connecting you directly with our team. Please reach out to [email protected] or call 210-945-3300.
Excessive transaction times and long holds on large deposits at branch.
Business reply on Google
We appreciate you taking the time to share this feedback, Shellie. Your experience matters to us, and we’re committed to improving. We’re always ready to help—don't hesitate to contact us at [email protected].
Long wait times due to insufficient staffing at the bank branch.
Business reply on Google
Thank you for taking the time to share your feedback with us, Alfred. We understand how frustrating it can be to wait longer than expected, which is why we offer additional ways to manage your finances such as our Mobile app and Online Banking. If you have further concerns, please contact us at [email protected] or give us a call at 210-945-3300. We appreciate your membership and are dedicated to making your future experiences with us more positive.
ATMs are non-functional and customer service provided inconsistent, unhelpful information.
Business reply on Google
Thank you for taking the time to share your experience with us, Caitlin. We're sorry to hear about the inconvenience and frustration you've encountered with our ATMs. Please know that your experience does not reflect the standard of service we strive to provide. We appreciate your patience and understanding as we work to enhance your experience. If there is anything we can do to make things right, please do not hesitate to reach out to us at [email protected]. Thank you for being a valued member of RBFCU.
Long wait times due to limited teller availability at drive-thru.
Business reply on Google
Dear Olivia, thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced at our Thousand Oaks Branch. For our members' convenience, we also offer Online Banking and Mobile banking services that are easy to use, convenient and can help with faster transactions. Your long-standing membership is important to us, and if there is anything we can assist with please reach out to our Member Services Team at [email protected].
Bank employee was rude and impatient with an elderly customer.
Bank clerk was rude and unhelpful regarding paperwork assistance.
Business reply on Google
Hi, Angelita. Thank you for taking the time to share your experience at our Thousand Oaks Branch. We're sorry to hear that you had a negative encounter during your visit. It is our goal to provide exceptional service to all our members, and understand that we did not meet your expectations. We will be reviewing this matter with our team and hope to have the opportunity to serve you better in the future. Please feel free to reach out to us at [email protected] if you would like to discuss this further or if there is anything we can do to assist you.
Excessive wait time in the drive-thru lane
Business reply on Google
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during your visit to our Thousand Oaks drive-thru. Your feedback is important to us, and we will review your feedback with our team to ensure that all members receive timely and efficient service. We appreciate your patience and hope to provide you with a better experience in the future.
Customer experienced an excessive wait time at the drive-thru.
Business reply on Google
Hi Lisa, we apologize for the extended wait time you experienced at our drive-thru. Long wait times are frustrating but can be experienced at times. Because of this, we offer Mobile and Online banking services to assist with faster transactions.
customer service is unreachable by phone
Business reply on Google
We certainly don't want to see you go, Lauren. This isn't the impression we want our members to have when receiving assistance and would appreciate the opportunity to make things right. If you could please provide additional details as well as the name and phone number attached to your account to [email protected], our team is happy to assist further.
The bank could not provide cash for a withdrawal request.
Business reply on Google
Hi Charlie, we are sorry to hear you feel this way. We'd like to understand more of the situation so we may address this. Please email us at [email protected] or call us at (210) 945-3300.
Lack of personal service and increased fees for coin counting services.
Business reply on Google
Hello Christopher, we're sorry your experience didn't meet your expectations in a time of need to assist with fraud on your account, among other services. Your feedback is important and would like to learn more. Please email us at [email protected]. If you need any further assistance, please call us at (210) 945-3300 to speak with a Member Services Representative.
The lobby service is extremely slow.
Business reply on Google
Hi William, we're sorry your visit inside our lobby took longer than expected. We will be sure to notify our team of your review. Should you have any further concerns, please email us at [email protected].
Slow drive-thru service and poor visibility of curbs.
Business reply on Google
Hi Melizza, we understand our drive-thru was slower than expected and the lanes were difficult to see. We are sorry to hear this and will pass along your feedback to our team. Please reach out to us at [email protected] should you have any additional concerns.
bank staff repeatedly provided incorrect cash amounts during transactions
Bank refused to exchange coins without an active account