Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Management is threatening eviction and denying access to stored property.
Business reply on Google
Jules, I sincerely apologize for your distressing experience and the feelings of vulnerability you've expressed. Your concerns about access to your property and the service you've received are important to us, and we take them seriously. Please reach out to us directly so we can address this situation and provide the support you need; we are committed to ensuring a reliable and trustworthy service for all our customers. Please reach out at your earliest convenience to 929-394-1786
Staff restricted access to facility restrooms and enforced arbitrary rules.
Business reply on Google
Thank you for letting us know about your recent visit to Safeguard Self Storage.
Staff provided false information and exhibited unprofessional behavior.
Business reply on Google
Peter Norfs, thank you so much for your high rating!
Staff member was unprofessional and smoking in front of the building.
Business reply on Google
Hi Daphne A thank you for taking the time to leave us your honest feedback. Please reach out to us at (718) 475-5659 so we may assist you in moving forward towards a resolution.
Staff provided incorrect parking information resulting in a fine
Business reply on Google
Aurelio A, thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at (718) 475-5659 so we may assist you in moving forward towards a resolution.
Increased rates, reduced hours, and equipment blocking access to storage unit.
Business reply on Google
Hi Hawkeye thank you for taking the time to leave us your honest feedback.
Manager closes store early and exhibits unprofessional behavior.
Business reply on Google
Chris Matura, thank you for taking the time to leave us feedback about your experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Staff lack technical skills and communication regarding unscheduled facility closures.
Business reply on Google
Lin Esser, we are so happy to read such a great review about Safeguard Self Storage!
Facility gate closes early preventing access to storage lockers.
Business reply on Google
Hi Evangelista Damian Rodriguez, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to have a better understanding about your experience. Please reach out to us at (718) 475-5659 at your earliest convenience and we will do our best to resolve this with you.
Staff requested additional payment and failed to track previous agreements.
Business reply on Google
Mr. Bratu: We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out at your earliest convenience, by phone or through email. Andy M. Khan Regional Vice President Contact information can be obtained via the local office.
High storage fees and strict move-out deadline policies.
Business reply on Google
Dear Mr. Rodriguez, We would like to take this opportunity to address your comments and concerns as it relates to the cost of your unit and additional fees. I would like to invite you to reach out to me to further discuss your concerns. Please be assured that our mission at Safeguard Self Storage is to offer the best Product, Quality, Service, and Value. We thank you for the opportunity to serve you. Andy M. Khan District Manager Contact information can be obtained via the local office
unauthorized rent increases and poorly maintained equipment