Safeguard Self Storage
🧰 Other Services · 6 locations
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Customer experienced unfair billing practices and unprofessional staff behavior.
Business reply on Google
Dear Elsinay, thank you for sharing your experience with us. I sincerely apologize for the confusion regarding the pricing and the unacceptable behavior you encountered from our staff. We strive for customer-centric service and your feedback is invaluable in helping us enhance our reliability and support. Please reach out to us at (929)394-1786 so we can address your concerns directly and work to regain your trust. Thank you and have a great day.
Management is threatening eviction and denying access to stored property.
Business reply on Google
Jules, I sincerely apologize for your distressing experience and the feelings of vulnerability you've expressed. Your concerns about access to your property and the service you've received are important to us, and we take them seriously. Please reach out to us directly so we can address this situation and provide the support you need; we are committed to ensuring a reliable and trustworthy service for all our customers. Please reach out at your earliest convenience to 929-394-1786
The storage facility has rodent droppings and cockroach infestations.
Business reply on Google
We appreciate you bringing this experience to our attention. If you are willing, please contact us at 929-394-1786 so we can work towards a resolution. We look forward to hearing from you.
frequent and significant monthly rate increases
Business reply on Google
Mathos, thank you for sharing your experience with us. I'm sorry to hear that the increasing monthly rates led you to cancel your storage services, as we strive for customer-centric support and reliability. We appreciate your feedback and will work on improving our pricing transparency, and we hope you'll consider us again in the future.
Customer reports repeated theft from storage unit involving staff misconduct
Business reply on Google
Please reach out to us at (929-394-1786) when you can so we can address this situation directly. Thank you and have a great day.
Unexpected fees and frequent rent increases at the storage facility.
Business reply on Google
Solmarie Lugo, thank you for your kind review; we are happy to pass along your comments to the team here at Safeguard Self Storage!
Staff member was disrespectful and accused of theft from storage units.
Business reply on Google
We appreciate you bringing this experience to our attention. If you are willing, please contact us at (929)394-1786 so we can work towards a resolution. We look forward to hearing from you.
The business increased rental prices significantly and lacks pricing flexibility.
Business reply on Google
Hi Christopher Rodriguez, we appreciate your honest feedback, as we are always looking for ways to improve.
unprofessional and dishonest behavior from the front desk staff
Business reply on Google
We appreciate you bringing this experience to our attention. If you are willing, please contact us at (267) 519-5700 so we can work towards a resolution. We look forward to hearing from you.
Staff member exhibits rude behavior and alleged discriminatory practices.
Business reply on Google
Please reach out to us at (267) 519-5700 when you can so we can address this situation directly. Thank you and have a great day.
Unexpected price increase and unfair billing for partial month usage.
Business reply on Google
Reef Rozay, we're so glad that we were able to go above and beyond your expectations!
excessive fees and restrictive rules increase total storage costs
Business reply on Google
We appreciate you bringing this experience to our attention. If you are willing, please contact us at (267) 519-5700 so we can work towards a resolution. We look forward to hearing from you.
The facility charges excessive late fees.
Business reply on Google
We would like the opportunity to address your concerns. Please reach out to us directly at (267) 519-5700 when you have a chance. Thank you, and we look forward to hearing from you.
Staff member provided unprofessional and rude customer service.
Business reply on Google
Hi Kashmir, thank you for taking the time to leave a review for us at Safeguard Self Storage. We're happy we could meet your expectations!
Staff member was rude and potentially discriminatory toward the customer.
Business reply on Google
We appreciate you bringing this experience to our attention. If you are willing, please contact us at (267) 519-5700 so we can work towards a resolution. We look forward to hearing from you.
Staff dumped facility trash into the street instead of disposing properly.
Business reply on Google
Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Company charged account without permission and refused to issue a refund.
Business reply on Google
Please reach out to us at (267) 519-5700 when you can so we can address this situation directly. Thank you and have a great day.
Slow service and broken restroom facilities at the storage facility.
Business reply on Google
Adamass, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory.
Customer charged for items not received and facility equipment is broken.
Business reply on Google
Hi Shireen Christopher thank you for taking the time to leave us your honest feedback.
Storage unit was broken into and personal property was stolen.
Business reply on Google
Christian Rivera, we truly appreciate your honest feedback. Thank you for the opportunity to better assist you. We look forward to continuing to work with you in the future.