Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Unexpected fees and frequent rent increases at the storage facility.
Business reply on Google
Solmarie Lugo, thank you for your kind review; we are happy to pass along your comments to the team here at Safeguard Self Storage!
Staff member was disrespectful and accused of theft from storage units.
Business reply on Google
We appreciate you bringing this experience to our attention. If you are willing, please contact us at (929)394-1786 so we can work towards a resolution. We look forward to hearing from you.
Staff dumped facility trash into the street instead of disposing properly.
Business reply on Google
Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Storage unit was broken into and personal property was stolen.
Business reply on Google
Christian Rivera, we truly appreciate your honest feedback. Thank you for the opportunity to better assist you. We look forward to continuing to work with you in the future.
Unexpected rate increases and unauthorized insurance charges added to account.
Business reply on Google
We are disappointed to learn of your experience here at Safeguard Self Storage, but will take this opportunity to improve.
Facility experienced flooding, poor staff communication, and improper contact usage.
Business reply on Google
Hi Crystal Brockington thank you for taking the time to leave us your honest feedback.
mandatory purchase of company-specific locks for storage units
Business reply on Google
Hi Dark Angel, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.
Customer service quality has declined significantly.
Business reply on Google
Hi Sheila Williams, we regret to hear that you are displeased with your recent experience with us.
Long wait times for staff assistance at the facility.
Business reply on Google
Ron Woods, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (718) 475-5644. We look forward to hearing from you.
High pricing and rude receptionist service.
Business reply on Google
Darlene Perez, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (718) 475-5644 to speak to our manager directly.
facility experienced a flooding incident damaging stored items
Business reply on Google
We would like to work towards a resolution, so if you are willing, please reach out to us at (718) 475-5644 to discuss this further.
The manager exhibits unprofessional behavior and poor communication skills.
High pricing and unfriendly staff members.
Business reply on Google
Ms. Joyner: I would like to take this opportunity to address your overall rating of one. Please contact me so we can discuss your experience leading to the above rating. We thank you for the opportunity to serve you. Andy M. Khan District Manager Contact information can be obtained via the local office.
Staff were unhelpful and the building lacks a stairway.
Business reply on Google
Mr. Torres: I would like to take this opportunity to address your overall rating of one. Please contact me so we can discuss your experience leading to the above rating. We thank you for the opportunity to serve you. Andy M. Khan District Manager Contact information can be obtained via the local office.
mandatory lock purchase not disclosed before signing contract
Business reply on Google
Mr. Archangel: I would like to take this opportunity to address your overall rating of two. Please contact me so we can discuss your experience leading to the above rating. We thank you for the opportunity to serve you. Andy M. Khan District Manager Contact information can be obtained via the local office.
Staff member was rude and website information is inaccurate.
Business reply on Google
Mr. Tube: I would like to take this opportunity to address your overall rating of one. Please contact me so we can discuss your experience leading to the above rating. We thank you for the opportunity to serve you. Andy M. Khan District Manager Contact information can be obtained via the local office.