Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Customer experienced unfair billing practices and unprofessional staff behavior.
Business reply on Google
Dear Elsinay, thank you for sharing your experience with us. I sincerely apologize for the confusion regarding the pricing and the unacceptable behavior you encountered from our staff. We strive for customer-centric service and your feedback is invaluable in helping us enhance our reliability and support. Please reach out to us at (929)394-1786 so we can address your concerns directly and work to regain your trust. Thank you and have a great day.
The storage facility has rodent droppings and cockroach infestations.
Business reply on Google
We appreciate you bringing this experience to our attention. If you are willing, please contact us at 929-394-1786 so we can work towards a resolution. We look forward to hearing from you.
Customer reports repeated theft from storage unit involving staff misconduct
Business reply on Google
Please reach out to us at (929-394-1786) when you can so we can address this situation directly. Thank you and have a great day.
The business increased rental prices significantly and lacks pricing flexibility.
Business reply on Google
Hi Christopher Rodriguez, we appreciate your honest feedback, as we are always looking for ways to improve.
frequent and unexpected increases in monthly storage rental fees
Business reply on Google
Hi Nilda Perez, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at Safeguard Self Storage, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (718) 475-5646 to discuss ways we can better serve you in the future.
customer was not reimbursed for a cancelled auction unit
Business reply on Google
We are disappointed to hear that you did not have a more positive experience with us at Safeguard Self Storage. Here at Safeguard Self Storage, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (718) 475-5646 to discuss ways we can better serve you in the future.
Storage unit has a mouse infestation and poor customer service response.
Business reply on Google
Dear Shahydah Lynch, Thank you for bringing this to our attention and giving us the opportunity to address the issue. We have added additional pest control measures and humbly appreciate your willingness to allow our team to move your items to a new unit. We strive to ensure your satisfaction. Thank you, Safeguard Self Storage
The storage unit size did not match the online description.
Business reply on Google
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.
The storage unit has pest issues and leaks from above.
Business reply on Google
Hi Sara Baquerizo, we regret your most recent visit with us was not up to the standards we strive for. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (718) 475-5646. We look forward to hearing from you.
The business charges excessive or unfair additional fees.
Business reply on Google
Mr. Frias: I would like to take this opportunity to address your statements above. Please contact me so we can resolve your concerns. We thank you for the opportunity to serve you. Andy M. Khan Senior District Manager Contact information can be obtained via the local office.
facility threatened auction despite prior agreement on payment grace period
Business reply on Google
Mrs. Menzer: I would like to take this opportunity to address your overall rating of one. Although we conversed and I thought we resolved your concerns, please contact me so we can further discuss. We thank you for the opportunity to serve you. Andy M. Khan District Manager Contact information can be obtained via the local office.
rodent infestation caused damage to stored personal property
Business reply on Google
Dear Ms. Santiago, We would like to take this opportunity to address your comments and concerns as it relates to the condition of your unit and it's contents. I would like to invite you to reach out to me to further discuss your concerns. Please be assured that our mission at Safeguard Self Storage is to offer the best Product, Quality, Service, and Value, and would like to assure you that we aim to ensure that our customers and their items are well maintained to our standards and to exceed your expectations. We thank you for the opportunity to serve you. Andy M. Khan District Manager Contact information can be obtained via the local office