Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
frequent and significant monthly rate increases
Business reply on Google
Mathos, thank you for sharing your experience with us. I'm sorry to hear that the increasing monthly rates led you to cancel your storage services, as we strive for customer-centric support and reliability. We appreciate your feedback and will work on improving our pricing transparency, and we hope you'll consider us again in the future.
unprofessional and dishonest behavior from the front desk staff
Business reply on Google
We appreciate you bringing this experience to our attention. If you are willing, please contact us at (267) 519-5700 so we can work towards a resolution. We look forward to hearing from you.
Staff member exhibits rude behavior and alleged discriminatory practices.
Business reply on Google
Please reach out to us at (267) 519-5700 when you can so we can address this situation directly. Thank you and have a great day.
Unexpected price increase and unfair billing for partial month usage.
Business reply on Google
Reef Rozay, we're so glad that we were able to go above and beyond your expectations!
excessive fees and restrictive rules increase total storage costs
Business reply on Google
We appreciate you bringing this experience to our attention. If you are willing, please contact us at (267) 519-5700 so we can work towards a resolution. We look forward to hearing from you.
The facility charges excessive late fees.
Business reply on Google
We would like the opportunity to address your concerns. Please reach out to us directly at (267) 519-5700 when you have a chance. Thank you, and we look forward to hearing from you.
Staff member provided unprofessional and rude customer service.
Business reply on Google
Hi Kashmir, thank you for taking the time to leave a review for us at Safeguard Self Storage. We're happy we could meet your expectations!
Staff member was rude and potentially discriminatory toward the customer.
Business reply on Google
We appreciate you bringing this experience to our attention. If you are willing, please contact us at (267) 519-5700 so we can work towards a resolution. We look forward to hearing from you.
Company charged account without permission and refused to issue a refund.
Business reply on Google
Please reach out to us at (267) 519-5700 when you can so we can address this situation directly. Thank you and have a great day.
Slow service and broken restroom facilities at the storage facility.
Business reply on Google
Adamass, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory.
Hostile management and frequent rate increases.
Business reply on Google
Monica Montgomery, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory.
High pricing and unprofessional conduct by the facility manager.
Business reply on Google
Beverly Rawls, we're happy you found our staff to be so supportive during your experience here at Safeguard Self Storage.
Presence of roaches and unprofessional conduct by the district manager.
Business reply on Google
Good Morning Kayla - I would like to discuss your experience with us. Would you please call the property? The DM you mentioned is no longer with Safeguard and I would like to discuss your experience. Thank you in advance.
Staff members at the storage facility are consistently rude to customers.
Business reply on Google
Redd Skinn, we regret to hear that your experience with us was not a more positive one.
Manager exhibited threatening and harassing behavior toward customers.
Business reply on Google
Thank you for letting us know about your recent visit to Safeguard Self Storage.
unauthorized insurance charges and frequent storage fee increases
Business reply on Google
Hi Rodney Green, we regret to hear that you are displeased with your recent experience with us.
misleading promotional pricing and unexplained sign up fees
Business reply on Google
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Limited elevator access caused a long wait for customers.
Business reply on Google
Hi Rasheana Clark, we regret to hear that you are displeased with your recent experience with us.
Management was unavailable at the facility despite an online reservation.
Business reply on Google
Tiffany Santos, it's upsetting to hear that you did not receive the top-notch service we strive to provide.