Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer experienced racial profiling and false accusations of theft by staff.
Bakery sold a frozen pie without informing the customer
Business reply on Google
Kim, thank you for sharing your feedback. Your comments regarding the strawberry custard pie order and the pickup experience provide helpful insight, and we’re forwarding this information to the appropriate team for review. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website. We're here to improve your shopping experience!
The deli staff failed to provide any customer service.
Business reply on Google
Thank you for sharing your feedback, Matthew. We understand the importance of your concerns regarding the customer service you experienced, including at the service deli, and we’ve shared your comments with the appropriate team for review. If you'd like to discuss further details, please reach out to us via the “Contact Us” page on our official website referencing this Google review.
Manager harassed customer and threatened them with trespassing without cause
Self-checkout system error caused transaction failure and customer humiliation.
Business reply on Google
We’re sorry to hear about the frustrating experience you had at our Glendale, AZ location, Rich. We understand how inconvenient and uncomfortable it must have been to deal with the self-checkout issues, especially with such a large order. We truly appreciate your feedback, and we’ll be addressing this with our team to improve the self-checkout process and ensure more support is available when needed. If you’d like to provide further details or need a follow-up, please use the "Contact Us" feature on our official website and include your phone number, along with a reference to this Google review.
Employee acted aggressively toward a child with sensory issues
Business reply on Google
Hello Vanessa, we would like to follow up with you regarding, your experience. Please chat with us on our site or through our Contact US page!
Staff are unhelpful and hot food displays are consistently empty.
Business reply on Google
Hello JD! We sincerely apologize for the inconvenience this may have caused, and we know how important it is to find your favorite foods while receiving quality service. This is certainly not the impression we wish to leave you, and we will be notifying the appropriate personnel. If you would like to be personally contacted, please visit us on our site to chat with us or reach out on our Contact Us page. Thank you.
The store prices are significantly higher than competitors.
Business reply on Google
Thanks for your review, Lori. We strive to provide our customers with competitive prices throughout the store, and we're sorry this hasn't been your experience. We've shared this with our pricing teams, and if you'd like to speak with us regarding your concerns, please chat with us through the Contact Us page on our website.
Floral department is closed and staff cannot provide operating hours.
Business reply on Google
Hey there, Corey. We do sincerely apologize for your repetitive experience with our floral department being closed, as well as being unable to find staff to assist. Please be assured, we have shared your valued feedback with the proper personnel for further review. If there is ever anything else, don't hesitate to chat with us on the Contact Us page on our website. We look forward to improving your future visits!
Employee was rude and unprofessional toward a young customer.
Customer service staff provided unhelpful directions regarding a propane exchange.
Business reply on Google
Thank you for your feedback. We strive to provide our customers with helpful, efficient service with minimal wait times at the registers, and we apologize this wasn't your experience. We've shared your feedback with the store's Management Team. If you would like us to follow up with you regarding your concerns, please chat with us through the Contact Us page on our website.
Store promotion logic resulted in higher prices for the customer
Business reply on Google
Hi there Jeff. Your comments are concerning to us, and we'd like to get you in touch with the Store Director. Hoping you'll give us another chance, please visit our site to chat with us or use our CONTACT US page, so we can reach out to you. We hope to hear from you soon!
employees ignored customers at the counter for ten minutes
Business reply on Google
Hey, Sandra. We are very sorry to hear about the poor service you received, as this is certainly never the service we strive to provide. Our customer's voices are greatly relied on to ensure we are providing satisfactory service. If there is ever anything else, please feel free to chat with us on our website or mobile app. We do hope that you give us another chance in the future.
Store manager provided poor customer service and unprofessional behavior.
Business reply on Google
We are sorry to hear about your experience with our staff on your last visit with us, Leadership has been made aware of your concerns. Our customer's voices are greatly relied on to ensure we are providing satisfactory service. We encourage you to chat with us through our Contact Us page on our website to be personally contacted. We look forward to assisting you.
store fails to stock advertised promotional items and refuses rain checks
Business reply on Google
Hi Kp, We have shared your concerns with the Store's Management team for review. If you wish to be contacted, please chat with us on our site or reach out to us through our Contact US page with your experience, so we can further assist you. Thank you.
Customer service at the store is lacking.
Business reply on Google
We truly apologize for the shopping experience with the Happy Valley Rd location! If you would like to further discuss the matter with Management, please do reach out to our official website or use the Contact Us link on the website. We went ahead and shared this with the Management Team for review and training purposes with the Store Staff. Thank you for the feedback provided! We hope you're greeted with much better customer service when you visit us again. Until next time!
Delivery and pickup orders were late and handled unhygienically.
online order fulfillment failure and unresponsive customer support
Sick staff member handled products while coughing and using tissues
Deli service is slow due to understaffing