Safeway
🛒 Retail & Products · 17 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused customer access to the restroom during an urgent situation.
Business reply on Google
Thank you for sharing your feedback, Rikal. We appreciate you taking the time to let us know about your experience at our 1st Ave location. Your note regarding the restroom request and the interaction you described with our team has been documented, and we will forward this to the appropriate team for review. If there’s anything else you’d like to share or need help with, feel free to reach us at our Contact Us page on the website. We’re here to improve your shopping experience!
Store management and staff exhibit discriminatory treatment toward certain customers.
Foreign object found in ground beef product
Store closes earlier than posted hours preventing customer access
Business reply on Google
Hi Nicole, thank you for sharing your feedback. We understand the importance of having clear store hours and being able to access the store during posted operating times, especially when transportation and accessibility are factors. We have shared your feedback with the appropriate team for review. If you'd like to discuss further details, please reach out to us via the 'Contact Us' page on our official website and reference this Google review. Thank you.
Store policy requires customers to leave backpacks in an unsecured area.
Business reply on Google
Hi Ophelia! Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. We understand that store policies can sometimes impact a visit differently than expected, and your comments will be shared with the appropriate team. For further assistance, please visit the "Contact Us" page on our official website, include your phone number, and reference this Google review. Thank you.
Staff member allegedly taking items from vending machine while on duty.
Business reply on Google
Hi! Thank you for sharing your feedback. We're sorry to hear about your concerns regarding product availability and your experience at the store. We strive to provide a fair and positive shopping environment for all customers, and we take comments like yours seriously. Your feedback has been shared with the appropriate team for review. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Excessive wait times for DoorDash order pickup at the deli.
Business reply on Google
Hi HsinHung! Thank you for your feedback. We hear the excessive wait time you experienced during your DoorDash pickups. We understand how frustrating it is to wait 50 minutes for an order, especially when you're on a delivery schedule. This is not the level of service we strive to provide. We are sharing your comments with our deli management team to review our pickup process, staffing, and service efficiency to help prevent delays like this in the future. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Customer objects to the implementation of digital price displays.
staff failed to assist with packing groceries at checkout
Business reply on Google
Thank you for sharing your experience, Yuliya. Your feedback regarding the customer service and assistance at checkout will be shared with the appropriate team for review to ensure it is carefully considered. For further assistance, please visit our Contact Us page, include your phone number, and reference this Google review for optimal support.
Customer service employee was unhelpful and dismissive toward customers.
Business reply on Google
Thank you for sharing your experience, Debrah. Your feedback regarding the interaction with Rayna will be shared with the appropriate team for review to ensure it is carefully considered. For further assistance, please visit our Contact Us page, include your phone number, and reference this Google review for optimal support.
Western Union service was unavailable due to limited operating hours
Business reply on Google
Hi Cesar! We hear about your experience. We understand how frustrating it can be to make a trip for a Western Union transaction only to find that the service is unavailable or has limited hours. We also apologize for the inconvenience you experienced when attempting to withdraw funds elsewhere. Your feedback is important, and we'll make sure it is shared with the appropriate team for review. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Customer purchased spoiled milk despite a future expiration date.
Manager exhibits unprofessional behavior and store shelves contain expired products.
Business reply on Google
Thank you for your feedback, David. We strive to provide a positive shopping experience for our customers. Your concerns regarding interactions between store leadership and team members, as well as the availability of expired products on store shelves, have been shared with the appropriate team for review. If you'd like to discuss further details, please reach out to us via the "Contact Us" page on our official website, referencing this Google review.
Excessive wait times and failure to follow cold storage instructions.
Business reply on Google
Thank you for your feedback, Julie. We appreciate you bringing this to our attention. We will forward your concerns to the appropriate team to ensure they are properly reviewed. For any additional concerns or suggestions, please reach out to us via the ‘Contact Us’ page on our official website and provide your phone number while referencing this Google review. Thank you.
employees failed to assist with unlocking frozen seafood items
The store sold expired and spoiled shrimp.
Business reply on Google
Hi Miguel! Thank you for your feedback on our Safeway store in Cottle Rd, San Jose. We're sorry to hear about your experience, as providing excellent customer service is important to us. We'll take your comments into consideration and work on addressing these concerns. We appreciate you sharing your thoughts and hope you’ll give us another chance to improve your experience in the future. If you’d like to provide more details about your experience or if you’re interested in a follow-up, please reach out to us via the “Contact Us” page on our official website. Kindly provide your phone number and reference this Google review. Thank you.
The meat department sells spoiled and unsanitary products.
Store lacks shopping baskets and has poor quality food products.
Business reply on Google
Hi Jules, thank you for sharing your feedback. We understand the importance of your concerns regarding pricing, product availability, and your overall shopping experience. We have shared your feedback with the appropriate team for review. If you'd like to discuss further details, please reach out to us via the "Contact Us" page on our official website and reference this Google review.
The store environment is perceived as unsafe due to other patrons.
Business reply on Google
Thank you for your sharing your feedback, T K. We appreciate you taking the time to share your experience. Your concerns regarding the environment around the store and interactions with other individuals during your visit have been shared with the appropriate team for review. If you'd like to discuss further details, please reach out to us via the "Contact Us" page on our official website, referencing this Google review.
Store has overcharging issues, expired food, and poor security policies.